Chasing customer expectations is no longer to be planned in your 10-year business proposal. It is a daily struggle, and you lose if you don’t interpret your customers’ needs before they are realised.
With digitisation at its peak, consumer behaviour is changing by the instant.
“73% of customers expect better personalisation as technology advances” (A study by Sales Force)
Companies need to adapt to this shift in consumer behaviour and implement automation where needed.
In our previous blogs, we explored how IoT and Dynamics 365 Supply Chain enable real-time inventory tracking, discussed what’s new in D365 Supply Chain Management: 2024 release waves, and examined how AI in Dynamics 365 is revolutionising Supply Chain Management.
Today, we will discuss how D365 Intelligent Order Management (IOM) redefines modern supply chains.
Microsoft recently announced the general availability of Microsoft Dynamics 365 Intelligent Order Management (IOM). The release sparked speculation about what it is, what it can give, and its true potential.
Don’t know how IOM can benefit your supply chain management? Let us help you.
Understanding the Role of Order Management in a Modern Supply Chain
Order management in the supply chain is a significant process that involves tracking, processing and fulfilment of orders. It ensures the process regulation from inventory to the managing accuracy and eficnecy without compromising the customer experience.
OM’s key goals are to ensure seamless order fulfilment, reduce lead time, and improve visibility throughout the supply chain. Effective order management ensures that consumers receive the correct products at the appropriate time and in ideal condition, ultimately boosting service levels and promoting confidence.
How Does Dynamics 365 Make Order Management Easy?
Intelligent Order Management provides organisations with a single view of an order, allowing them to determine its state of fulfillment. Orders can originate from various sources, including e-commerce platforms, point-of-sale systems, electronic data exchange (EDI), and CRM apps.
Intelligent Fulfillment Optimization
Dynamics 365 Intelligent Order Management features a robust AI-powered engine for streamlining complex fulfillment operations across numerous sales and distribution channels. It ensures real-time inventory synchronisation and enables profitable delivery decisions.
Key Benefits:
- The AI-infused system automatically finds optimal fulfillment paths.
- Real-time visibility of inventory and order flows
- Simple API-based interface with ERP, WMS, and third-party systems.
- Pre-built connectors for fast system connectivity.
- Supports a variety of fulfillment options: eCommerce, retail, 3PL, dropshipping.
This adaptable foundation facilitates the digital transformation of supply chains and improves operational resilience for OEMs and distributors.
Orchestration
The orchestration capabilities in D365 enable supply chain teams to develop and adjust procedures without requiring IT participation. This flexibility of the Order management system in Microsoft Dynamics 365 enables organisations to react swiftly to changing market conditions or fulfillment restrictions.
Key Features:
- The embedded policy designer allows you to create rules without writing any code.
- Visual journey orchestration technologies are used to represent order flows.
- Machine learning recommendations for optimising routing.
- Real-time limitations drive responsive flow modifications.
- Partner connectors enable seamless scaling during peak periods of demand.
With orchestration tools in place, businesses can build a more agile and responsive supply chain.
Inventory Visibility Service
Real-time, centralised inventory analytics are critical for speeding delivery decisions and preventing stock-related concerns. This service provides a flexible and expandable solution for organisations that operate under several legal entities and in several locations.
Highlights:
- A centralised, global picture of inventories across channels.
- Integration with the orchestration engine enables more informed judgments.
- Helps to manage proper stock levels and avoid stockouts.
- Highly scalable to expand supply chain operations.
By providing unified inventory data, this service forms the backbone of modern, intelligent supply networks.
Fulfillment Optimisation
Intelligent Order Management’s fulfillment optimisation engine enables firms to create bespoke order fulfillment plans. These rules ensure that each order is processed from the most logical and cost-effective place.
Key Capabilities:
- Define unique fulfillment rules based on company objectives.
- Automatically find the optimum location for each order.
- Optimise across several fulfillment nodes (warehouses, 3PL, and dropshipping).
- Reduce delays and fulfillment expenses.
This functionality directly supports efficient D365 supply chain execution.
Insights
Intelligent Order Management has built-in analytics powered by Power BI that provide meaningful insights into order processing and fulfillment performance.
Dashboard Features:
- Pre-built, customisable dashboards with critical performance indicators.
- Visual monitoring of order status, fulfillment rates, and bottlenecks.
- Extensible with Power BI tools and Microsoft Dataverse.
- Promotes continual improvement initiatives.
These insights turn raw data into strategic decision-making tools across your supply chain.
Pricing and Demo Options for Informed Decision-Making
Choosing the finest order management solution requires clarity not just in terms of features but also in terms of price and usability. Microsoft provides flexible Dynamics 365 order management pricing to accommodate organisations of all sizes and operational concerns.
Whether you’re a startup eCommerce company or an enterprise-level manufacturer, the license options are designed to scale with your business.
Here’s what you can expect:
- Tiered pricing schemes based on user roles and consumption volumes.
- License flexibility, with options for solo use or coupled with Dynamics 365 Supply Chain Management.
- Add-on options to enhance functionality as your business expands.
- Promotes continual improvement initiatives.
To help enterprises make an informed investment, Microsoft provides a demo of its Intelligent Order Management platform that shows its capabilities in real-world scenarios.
This hands-on experience teaches stakeholders how Intelligent Order Management integrates with existing systems, optimizes workflows, and increases supply chain visibility—all without requiring any initial investment.
DHRP can support your evaluation process by offering:
- Personalised demos, along with complete Dynamics 365 supply chain management services, are targeted to your operational goals.
- A clear breakdown of costs based on your supply chain structure.
- Strategic guidance for implementation and integration.
Conclusion
Effective supply chain management implementation is essential in meeting rising customer expectations and staying competitive. With Dynamics 365 Intelligent Order Management, businesses can streamline fulfillment, gain real-time visibility, and build resilient, automated supply chains. From orchestration to inventory management and AI-powered insights, D365 IOM transforms operations across industries.
At DHRP, we specialise in guiding businesses through successful implementation. We offer tailored demos, Dynamics 365 implementation, and end-to-end support to help you make the most of Microsoft’s intelligent solutions. Let us help you unlock operational excellence and drive long-term value with Dynamics 365. Reach out to DHRP for trusted implementation and support.
