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DHRP Case Studies

Temper Sealy

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Scope of work
Greenfield Implementation, & Support
Industry
Distribution, Part of Sealy Group US & Denmark
Pacific Hvac Engineering

Scope of work
Greenfield Implementation, Licenses & Support
Industry
Manufacturing, Part of SystemAir Sweden
IPH Australia

Scope of work
D365 Support with Dedicated On & Off-Shore Resources
Industry
Services, ASX Listed
Pepperstone

Scope of work
Greenfield Implementation, Licenses & Support
Industry
Financial Services
NPS Medicinewise

Scope of work
Greenfield Implementation, Licenses & Support
Industry
NSW State Government, Department of Health

Pacific Hvac Engineering

Scope of work
Greenfield Implementation, Licenses & Support
Industry
Manufacturing, Part of SystemAir Sweden
Glenelg Hopkins CMA

Scope of work
GO Live and Post Go Live Support
Industry
VIC State Government
ARMUP

Scope of work: Greenfield Implementation, Licenses & Support
Industry: Crypto, Financial Services
ARMF

Scope of work: Greenfield Implementation, Licenses & Support
Industry: Crypto, Financial Services

Temper Sealy Mattress

Scope of work
Greenfield Implementation, & Support
Industry
Distribution, Part of Sealy Group US & Denmark
Pacific Hvac Engineering

Scope of work
Greenfield Implementation, Licenses & Support
Industry
Manufacturing, Part of SystemAir Sweden

Aboriginal Land Council NSW

Scope of work
Greenfield Implementation, Licenses & Support
Industry
NSW State Government
ARMUP

Scope of work: Greenfield Implementation, Licenses & Support
Industry: Crypto, Financial Services
ARMF

Scope of work: Greenfield Implementation, Licenses & Support
Industry: Crypto, Financial Services

Aboriginal Land Council NSW

Scope of work
Greenfield Implementation, Licenses & Support
Industry
NSW State Government
ARMUP

Scope of work: Greenfield Implementation, Licenses & Support
Industry: Crypto, Financial Services
ARMF

Scope of work: Greenfield Implementation, Licenses & Support
Industry: Crypto, Financial Services

ARMF

Scope of work
Greenfield Implementation, Licenses & Support
Industry
Crypto, Financial Services
ARMUP

Scope of work
Greenfield Implementation, Licenses & Support
Industry
Crypto, Financial Services

NPS Medicinewise

Scope of work
Greenfield Implementation, Licenses & Support
Industry
NSW State Government, Department of Health
SW Accountants & Advisors

Scope of work
AX2012 upgrade project
Industry
Professional services

Beaumont Tiles

Scope of work
AX2012 Support with Dedicated On-Site Resource
Industry
Tiles Distribution, Part of Bunnings Group
Carlisle Homes

Scope of work
AX2012 Support with Dedicated On-Site Resource
Industry
Construction, Larges and Best Builder of Victoria
Wilson Group

Scope of work
Support along with Dedicated Offshore Resource
Industry
Security, Car Parking, One of the largest in APAC region

Temper Sealy

Scope of work
Greenfield Implementation, & Support
Products
D365 Finance, Supply Chain, Warehouse management
Beaumont Tiles

Scope of work
AX2012 Support with Dedicated On-Site Resource
Products
AX 2012 R3, AX Retail

Glenelg Hopkins CMA

Scope of work
GO Live and Post Go Live Support
Products
D365 HR and D365 Finance

NPS Medicinewise

Scope of work
Greenfield Implementation, Licenses & Support
Products
D365 Finance, Procurement, Projects Management

ARMUP

Scope of work
Greenfield Implementation, Licenses & Support
Products
Sophos, Threat Locker, Veeam, Acronis, VMware, Carbon Black
ARMF

Scope of work
Greenfield Implementation, Licenses & Support
Products
Sophos, Threat Locker, Veeam, Acronis, VMware, Carbon Black
Pepperstone

Scope of work
Greenfield Implementation, Licenses & Support
Products
D365 Finance, Azure Cloud

IPH Australia

Scope of work
D365 Support with Dedicated On & Off-Shore Resources
Products
D365 Finance, Procurement
CPA Australia

Scope of work
On site dedicated resource and D365 support
Products
Professional services

Pacific Hvac Engineering

Scope of work
Greenfield Implementation, Licenses & Support
Products
D365 Finance, Supply Chain, Manufacturing, Warehouse management, D365 HR & Payroll

Carlisle Homes

Scope of work
AX2012 Support with Dedicated On-Site Resource
Products
AX 2012 R3,

Wilson Group

Scope of work
Support along with Dedicated Offshore Resource
Products
AX 2012 R3 and Custom Module

IPH Australia

Scope of work
D365 Support with Dedicated On & Off-Shore Resources
Products
D365 Finance, Procurement

Temper Sealy

Products
D365 Finance, Supply Chain, Warehouse management
Industry
Distribution, Part of Sealy Group US & Denmark
Pacific Hvac Engineering

Products
D365 Finance, Supply Chain, Manufacturing, Warehouse management, D365 HR & Payroll
Industry
Manufacturing, Part of SystemAir Sweden
Pepperstone

Products
D365 Finance, Azure Cloud
Industry
Financial Services
NPS Medicinewise

Products
D365 Finance, Procurement, Projects Management
Industry
NSW State Government, Department of Health

Pacific Hvac Engineering

Products
D365 Finance, Supply Chain, Manufacturing, Warehouse management, D365 HR & Payroll
Industry
Manufacturing, Part of SystemAir Sweden
Pepperstone

Products
D365 Finance, Azure Cloud
Industry
Financial Services
NPS Medicinewise

Products
D365 Finance, Procurement, Projects Management
Industry
NSW State Government, Department of Health

NPS Medicinewise

Products
D365 Finance, Procurement, Projects Management
Industry
NSW State Government, Department of Health
Pacific Hvac Engineering

Products
D365 Finance, Supply Chain, Manufacturing, Warehouse management, D365 HR & Payroll
Industry
Manufacturing, Part of SystemAir Sweden
Pepperstone

Products
D365 Finance, Azure Cloud
Industry
Financial Services

NPS Medicinewise

Products
D365 Finance, Procurement, Projects Management
Industry
NSW State Government, Department of Health
Carlisle Homes

Products
AX 2012 R3,
Industry
Construction, Larges and Best Builder of Victoria
Beaumont Tiles

Products
AX 2012 R3, AX Retail
Industry
Tiles Distribution, Part of Bunnings Group
Wilson Group

Products
AX 2012 R3 and Custom Module
Industry
Security, Car Parking, One of the largest in APAC region

Carlisle Homes

Products
AX 2012 R3,
Industry
Construction, Larges and Best Builder of Victoria
Beaumont Tiles

Products
AX 2012 R3, AX Retail
Industry
Tiles Distribution, Part of Bunnings Group

Wilson Group

Products
AX 2012 R3 and Custom Module
Industry
Security, Car Parking, One of the largest in APAC region

Glenelg Hopkins CMA

Products
D365 HR and D365 Finance
Industry
VIC State Government,

IPH Australia

Products
D365 Finance, Procurement
Industry
Services, ASX Listed

IPH Australia

Scope of work
D365 Support with Dedicated On & Off-Shore Resources
Industry
Services, ASX Listed

Find Your Business Solution

Accounts Payable & Vendor management

Automate the accounts payable process using it and manage your vendors smartly by providing on-time responses.
Cash & Bank Management

Cash & bank management can help you in maintaining the legal entities and any financial instruments linked to the account.
Accounts Receivable, Credit and Collection

It will enable you to keep the track of the accounts and send alerts on the payments due and collect the credit on time
General Ledger, Budgeting, Financial Reporting

Set up, export, modify, and manage all the budget reporting using general ledger along with the budgeting feature and prepare the precise report at the end.
Consolidation, Elimination & Group Reporting

Streamline your consolidation and reporting process by using the features and enhance the flexibility of your business.
GST, Taxation and Statutory reporting

Enter the GST values and manage the taxation and reporting collecting accurate data from the right sources.
Australian Localisations

The localization portal helps you get the local features of Microsoft Dynamics including any regulatory reports or documents.
Multi-Currency, Multi-Company, Multi-site / Locations

Get the real-time view of all the consolidations and maintain them by keeping all the information from all the sites of your business in different types of currencies.
Expense Management

You can completely take over the control of expenses and automate the process to manage all the bills smoothly.
Fixed Assets Management

Manage all of the fixed assets of the company from the allocation to the depreciation process. You can also calculate the adjustments and dispose of them if needed.

Procurement & Sourcing

Find the sources through the resourceful data and then deliver the products on time by scheduling it in advance.
Product Information Management

All the information can be stored in a system and can be accessed by anyone with permission and can handle the product as per the need.
Asset Management

Locate the products in any location through the system by accessing all the information relevant to each asset you need to process further.
Cost Account and Management

Manage the complete process from the initial stages to finishing of the goods. Also, deal with the costs accounts without any troubles.
Inventory Management

Control, store, and manage all the finances, assets, resources and above all the products and services through inventory management.
Material Resource Planning / Master Planning

Synchronizes the flow of materials and eases the process of decision-based on different factors of supply chain and demand.
Sales and Marketing

Work on better marketing strategies daily and make improved and better decisions about fulfilling the need of the market.
Service management

Managers can seamlessly provide the services regarding all the agreements, customer inquiries, or any other deliveries.
Transport management

Streamline the delivery process by planning and executing it as it is the requirement of the process.
Warehouse Management

Handle the warehouse from the movements to the storage of the material and ensure the delivery right on the time.

Production Process

Streamline all your processes of the production and keep checking all of your details considering the lines, methods, techniques, or results of the process.
Mixed Mode Planning: Combine discrete, process & lean sourcing

Model planning helps you model the supply chain considering the material flow and it makes sure that material flow follows the selected supply policy.
Managing subcontracting work in production

Manage subcontracting work and all the operations together.
Production Master Data

Store all the necessary information in one system and one can access anytime with the accessibility permission. Large organisations can benefit from managing huge data with ease.
Schedule Production operations

Handle the production schedule using the proper production operations system.
Operate Production Jobs

You can have full control over the production jobs, the assignments, and changing the schedules as you need them.
Time and Attendance Registration

The system allows an organization to be in control by managing the work-force and checking up on the time and attendance, etc.
Manage financials in production

Have a real-time view of the insights and manage all the finances associated with the production process. Invoices, bills and resources all are managed through a single dashboard.
Lean Manufacturing

Gather the insights about all the machinery, equipment collectively from the sources and then decide on the ones to keep for better results and the ones to put out as waste.
Process Manufacturing

The feature allows you to automate the process of manufacturing by letting you produce the products as required.

Fulfil Service Agreements

You can check up the agreements and view all the contracts through this feature and act and accordingly.
Handle Customer Inquiries

Customers are valuable assets for any organization, using this feature allows you to easily manage the inquiries and respond to everyone on time with accurate information.
Manage Service Agreements

Managing service agreements is no more a time taking a job as you can use it and protect both parties considering all the important factors.
Service Orders

Service order contains the hours of work and the technician is supposed to perform it by keeping related items, fees, and expenses in mind.
Dispatch Board

It is the board to view all the statuses about all service orders. Managers can filter and view the activities under the specific date and request changes.
Service Order reports (margins etc.)

Run multiple reports for the service orders and manage all of the reports by modifying and checking for errors if there are any.
Work Description

Describe the work in detail before assigning it to each technician. They can catch up from there and keep working simultaneously.
Transaction - Subscription

Manage all the transactions and subscriptions through a single click. Also, authorize and manage the subscriptions in a most simple way.
Subscription Fees Transactions

Manage and approve all the subscription fee transaction using this and authorizing them with the approval by the customer.

Projects Types (Fixed Price, Investment, Cost, Internal, Time)

You can select the project types simply by using them and it can be against each project to organize the projects.
Project Quotations, Project Resourcing

Managers can plan the project through this considering the accurate quotations based on the required resources for each project.
Project Purchase & Sales Orders

Create the purchase or sales orders following the simple steps and manage each through the serial number associating with a particular project.
Project Cost accruals, Project Invoicing, Project Contracts,

Manage the project accruals and send alerts if needed and also handle all the contracts or invoices/customer credits in a single window.
Work Breakdown Structure,

Manage workflows to approve and assign the tasks to the team according to the requirements of work. View and control all the modifications during the process.
Project Forecasts & Project Budgets

Organizations that focus on revenue and cost must use it to handle specific transactions. and keeping track of all financial transactions in a record.
Intercompany projects & Invoicing

This is to create the lending legal entity for the borrowing entity. After posting and approval of the cost, the borrowing entity will receive back the intercompany invoice by the lending legal entity.
Project Standard & Actual Costs for Labour and Expenses

Measure all the project standards or other expenses associated with employees effectively and accurately.
Projects Budgeting and reporting

Ease the job of financial specialists as they need to manage budgets and report the expenses along with the profits at the same time.
Project & Service Management integration

The lifecycle of the project and all the roles for the integration process can be set using it and organize the project.

Microsoft Dynamics 365 HR and Payroll Add-Ons - Built by

D H R P

Training and Development

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Human resources training and development management is an essential aspect of all businesses.
Employee Self Service

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Reduce costs with a cloud-based HR and payroll software Using a cloud-based employee self-service system.
Integration With Recruitment Websites

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In Conjunction with our Partner JobAdder, we are able to provide an intelligent recruitment software.
Manpower Planning

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Dynamics Payroll allows your organisation to perform manpower planning through budgeted and non-budgeted positions.
Competency Management

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Dynamics Payroll provides detailed infrastructure for a competency-based performance management system.
Performance Management

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Dynamics Human resources provide a dynamic and detailed infrastructure for performance management which is fully integrated with Payroll.
Organisational Health & Safety

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By Unifying Dynamics 365 CRM & EPR capabilities into applications that work seamlessly together, combining Sales & Marketing, Field Service, Project Service Automation, Financials & Customer Service.
Recruitment Management

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Dynamics Payroll Recruitment Management software allows the user to perform the systematic recruitment and selection process completely online and visible to all key stakeholders.
Employee Administration

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Employee Management is one of the many important factors for businesses.
Learning Management System 365

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In conjunction with our partners, we are now offering a Learning Management System in addition to our Training & Development feature.

Payroll Reporting

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With the introduction of DHRP’s inbuilt dashboards, you are able to view real-time business Intelligence & Human Resource data analytics all in one centralised location.
Single Touch Payroll

Single Touch Payroll, also known as STP is the new way of reporting tax and super information to the ATO.
Employee Separation & Final Settlement

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Allows both the employer and employee to manage resignation and exit interviews with access to information all in one place.
Australia & New Zealand Taxation

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Dynamics Human Resource & payroll is a fully integrated taxation system and complies with their respective national regulations.
Time & Attendance

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Time and Attendance management is continually improving, DHRP’s cloud attendance machine is helping to improve time and attendance within the organisation.
Financial Integration

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When there are inefficiencies in businesses, especially their Human Resource processes, it is a cause for concern.
Wages / Salary & Benefits Assignment

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Dynamics Payroll management system, superannuation and other benefits calculated.
Time Sheet & Rostering

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Using the cloud-based rostering software, your employees can see their shifts in advance through the rostering application.
Leave Management

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Leave Management, is the set of processes and steps in taking that helps to control every aspect of your employee leave within your business.
Payroll Calculations & Processing

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When it comes to selecting a payroll system, it is very important to ensure you choose the system that best fits your processes and capabilities.
Employee travel and expense

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Job Posting

Easily create and publish job openings.
Applicant Tracking

Manage and track applications throughout the hiring process.
Resume Parsing

Automatically extract relevant information from resumes.
Collaborative Hiring

Enable multiple stakeholders to participate in the hiring process.
Interview Scheduling

Streamline the scheduling of candidate interviews.
Candidate Database

Maintain a database of potential candidates for future roles.
Analytics and Reporting

Generate reports on recruitment metrics for data-driven decision-making.
Onboarding Portal

After the candidate has been hired and has accepted the offer letter, the onboarding portal for the candidate is unlocked.
Customizable Workflows

Tailor recruitment processes to fit organisational needs.
Compliance Management:

Ensure adherence to legal and industry-specific hiring regulations.

Digital Onboarding Forms

Facilitate the completion of necessary paperwork online.
Training Modules:

Provide onboarding training materials for new hires.
Employee Handbook Access

Give new employees easy access to company policies.
Task Checklists

Create and monitor onboarding task lists for HR and new hires.
Integration with HR Systems

Seamlessly transfer data from recruitment to onboarding.
Orientation Schedule

Outline a schedule for new employees to get acclimated.
Buddy System

Facilitate mentorship by pairing new hires with experienced employees.
Feedback Mechanism

Collect feedback from new employees to improve the onboarding process.
IT Setup Automation

Streamline the provisioning of necessary tools and accounts.
Compliance Training Tracking

Ensure new employees complete mandatory compliance training

Course Creation

Develop and upload various training modules and courses
User Progress Tracking

Monitor and analyse employee progress in training programs.
Assessment and Quizzes

Include assessments to gauge understanding and knowledge retention.
Certification Management

Track and manage employee certifications and training completion.
Mobile Accessibility

Access learning materials on various devices.
Collaborative Learning

Enable discussions and collaboration among employees in training
Skill Gap Analysis

Identify gaps in employee skills and recommend relevant training
Integration with HR

Link learning achievements with employee profiles for comprehensive records.
Gamification Elements

Add gamified features to enhance engagement in training programs.
Reporting and Analytics

Generate reports on training effectiveness and employee development.

Shift Planning

Create and manage employee schedules efficiently.
Availability Tracking

Collect and consider employee availability when creating schedules.
Automated Scheduling

Utilise algorithms to optimise shift assignments based on various factors.
Overtime Monitoring

Track and manage employee overtime to ensure compliance.
Shift Swap and Request

Allow employees to request shift changes or swaps.
Real-time Updates

Provide instant updates to employees about schedule changes.
Cost Management

Analyse labour costs associated with different scheduling scenarios.
Compliance with Labor Laws

Ensure schedules comply with labour regulations.
Integration with Timekeeping

Seamlessly integrate rostering with time and attendance systems.
Communication Tools

Facilitate communication between managers and employees regarding schedules.

Personal Information Update

Allow employees to update personal details on the go.
Payroll Information Access

Provide easy access to pay stubs, tax forms, and salary information.
Leave Requests

Enable employees to request and track leave through the app.
Attendance Tracking

Allow employees to clock in/out and track attendance.
Training Access

Access training materials and complete courses from the app.
Performance Feedback

Provide a platform for employees to view performance feedback.
Communication Hub

Offer a central space for company announcements and updates.
Expense Submission

Submit and track business-related expenses through the app.
Wellness Programs

Access information and resources related to employee wellness programs.
Push Notifications

Send alerts and reminders for important HR-related events and tasks.

Goal Setting

Collaboratively set and track individual and team goals.
360-Degree Feedback

Collect feedback from peers, subordinates, and managers.
Continuous Feedback

Facilitate ongoing performance discussions between employees and managers.
Self-Assessment

Allow employees to evaluate their own performance.
Skill Development Plans

Create plans for improving specific skills based on performance reviews.
Performance Ratings

Implement a standardised rating system for evaluations.
Recognition and Rewards

Integrate a system for acknowledging and rewarding exceptional performance.
Performance Analytics

Generate reports on individual and team performance metrics.
Succession Planning

Identify and nurture employees for future leadership roles.

Travel Planning, Including Approval Process

Simplify travel planning and approvals with Dynamics 365's integrated process
Automated Request for A1 Certificate

Automate A1 Certificate requests for smoother cross-border transactions.
Enter Receipts via Smartphone, Tablet, or PC

Effortlessly input receipts on any device—smartphone, tablet, or PC.
Photograph Receipts with Smartphone Camera

Capture and store receipts seamlessly using your smartphone camera.
Predefined Common Receipt Types

Enhance accuracy with predefined common receipt types for easy categorization.
Calculation of Meal Allowances

Streamline expense reporting with automated meal allowance calculations.
Annual Update of Tables for Allowances

Ensure compliance with annual updates to tables for accurate allowances.
Approval Process for Receipts

Facilitate efficient approval processes for submitted receipts.
Transfer of Receipt Data to Finance and Accounting

Seamlessly transfer receipt data to finance and accounting for reconciliation.
Standardized Connection to Accounting Solutions

Experience smooth integration with accounting solutions through standardized connections.

Easily Collect Data from Desired Audiences

Efficiently gather data from targeted audiences with our user-friendly questionnaire tool.
Create Robust and Flexible Personalized Surveys

Craft versatile and personalized surveys to adapt to varying needs.
Gather Feedback across Engagement Channels

Collect feedback seamlessly across different engagement channels.
Optimize Outreach at the Right Time

Optimize outreach timing for more effective data collection.
Understand What Matters Most

Gain insights into what matters most to your audience.
Uncover Valuable Insights

Extract valuable insights from gathered data for informed decision-making.
Connect and Share Learnings Across Departments

Facilitate connection and knowledge-sharing across departments based on survey findings.
Build Unified Customer Profiles

Develop unified customer profiles to enhance understanding and engagement.
Accelerate Response Time

Improve response time by accelerating the processing of collected data.
Tailor Future Interactions

Tailor future interactions based on the feedback received
Make Data-Driven Decisions

Make informed, data-driven decisions with the insights garnered.
Close the Feedback Loop

Close the feedback loop to ensure continuous improvement and customer satisfaction.

Preventative Health Management

Enhance workplace well-being with preventative health management in Dynamics 365 Health and Safety.
Overview of Pending and Due Check-ups

Stay informed with an overview of pending and due check-ups for proactive health monitoring.
Recording of Accident Information

Efficiently record and manage accident information within the system.
Definable Workflows to Meet Reporting Obligations

Meet reporting obligations effortlessly with definable workflows tailored to your needs.
Automatic e-mail Notification in Outlook

Receive timely notifications through automatic email integration with Outlook.
Accident Prevention

Prioritize accident prevention strategies to create a safer work environment.
Compliance

Ensure compliance with health and safety regulations through comprehensive tracking.
Incident Reporting

Facilitate incident reporting to address and learn from workplace incidents.
Modular Structure

Enjoy a modular structure for customizable and scalable health and safety solutions for each company.
Sales Commission

Transfer sales commission data automatically from the sales department to HR for easy tracking and administration.

New Timesheet

Create a “NEW” timesheet and efficiently track your work hours.
Approved Timesheet

View your approved timesheets, stay organized, and easily confirm project hours.
Easy Time Recording

Easy Time Recording
Internal/External Comments/Description Entry

Include detailed comments and descriptions, both internally and externally, for comprehensive project documentation.
Mobile Timesheet Entry Submissions

Submit timesheets conveniently on the go through the mobile app for increased accessibility.
Mobile Timesheet Approvals

Approve timesheets seamlessly using the mobile app for efficient workflow management.
Configurable Data Field Visibility

Customize visibility settings for data fields to tailor the timesheet interface according to your preferences.
Timesheets to Review

Easily access a list of timesheets for convenient and organized review.
Draft and In-review Timesheets

Manage work in progress with the ability to save drafts and track timesheets currently under review.

Dynamics 365 Sales and Marketing

Contextual AI

Make good use of Contextual AI for smarter interactions and enhanced customer engagement.
Advanced Insights

Gain Advanced Insights to make informed decisions and drive sales strategies.
Adaptable Sales Solutions

Experiment more by using Adaptable Sales Solutions for versatile and effective selling approaches.
Unified Tools

Access Unified Tools for streamlined sales operations and improved collaboration.
Integration with Microsoft Products.

Seamlessly integrate with Microsoft Products for enhanced workflow efficiency.
Better Lead Nurturing Functionality

Attract the potential leads with Better Lead Nurturing Functionality and strategies.
Track Sales Performance

Efficiently Track Sales Performance to measure success and identify opportunities.
Set More Goals

With clear insights and an AI-powered dashboard, set More Goals and drive continuous growth in sales.
Integration With Power BI Improved Analytics

Improve analytics with Integration With Power BI for data-driven decision-making.
Access From Anywhere at any time

Flexibility and convenience with mobile to ensure access to the sales process from anywhere.

AI-generated Summaries

Summarize marketing data intelligently to facilitate efficient decision-making.
Real-time marketing capabilities

Enable marketers to respond promptly with real-time campaign adjustments.
Customer Activity Tracking

Track customer activities for a better understanding of engagement patterns.
Building Relationships

Strengthen connections with customers through thoughtful and targeted marketing efforts.
Improve Revenue

Enhance overall revenue by optimizing marketing strategies.
Marketing Benefits

Derive various business advantages through well-executed marketing initiatives.
Lead Management

Efficiently manage leads throughout the marketing lifecycle.
Event Management

Streamline the planning and execution of events for effective marketing.
Marketing Insights

Gain valuable insights from marketing data to refine future campaigns.
Adobe Marketing Cloud

Utilize the comprehensive features of Adobe Marketing Cloud for integrated marketing solutions.

Service Management

Effectively manage service processes to ensure timely and efficient customer support.
AI-Powered Insights

Benefits from AI for insightful analysis, enhancing the understanding of customer service dynamics.
Omnichannel Coverage

Provide support across multiple channels for a seamless customer experience.
Predictive Customer Service

Use predictive models to anticipate customer needs and enhance service delivery.
SLA Management

Monitor and adhere to service level agreements to meet customer expectations.
Customer Service Hub

A centralized hub for comprehensive customer service management and coordination.
Knowledge Management

Organize and manage knowledge resources to address customer queries and issues effectively.
Data Security and Compliance

Ensure the security and compliance of customer data in all service interactions.
Case management

Efficiently handle and track customer cases to resolution.
Data Analytics

Leverage data analytics to derive insights and improve the overall quality of customer service.

Deliver Proactive Service

Anticipate and address service issues before they impact the customer.
Ensure A First-Time Fix

Strive for efficient issue resolution during the initial service encounter.
Customer Communications

Facilitate effective communication with customers throughout the service process.
Work Order Management

Streamline the management of work orders for organized and efficient field service.
Billing and Invoicing

Manage billing and invoicing processes seamlessly as part of field service operations.
Optimize Scheduling

Enhance efficiency by optimizing schedules for field service personnel.
Contract Management

Effectively manage service contracts to meet customer expectations.
Inventory Management

Ensure proper control and optimization of inventory related to field service.
Connected Field Service Dynamics 365

Integrate with Dynamics 365 for a cohesive and interconnected field service experience.
Customizable

Tailor field service solutions to specific business needs and requirements.

Dynamics 365 Power Apps

Engage with External Users

Facilitate interaction with external stakeholders through user-friendly interfaces.
Personalize Pre-Built Templates

Customize pre-designed templates to align with specific preferences and branding.
Integrate All Your Data

Seamlessly incorporate and access diverse data sources within the platform.
Community Portal

Foster collaboration and engagement through a dedicated community portal.
Employee Self-Service Portal

Empower employees with a self-service portal for efficient access to relevant information.
Booking Pages

Streamline scheduling and appointments through user-friendly booking pages.
Internal IT Helpdesk

Provide an organized platform for employees to seek assistance and resolve IT-related issues.
Customer Support

Enhance customer service by providing a dedicated portal for support and query resolution.
Data Workspace

Create a centralized workspace for managing and analyzing various data sets.
Low-Code Maker Experience

Enable users to develop applications with ease through a low-code maker experience.

Data Connectivity

Establish seamless connections to various data sources for comprehensive analysis.
Power Query

Utilize Power Query to shape and transform data according to analytical needs.
Data Modeling

Develop effective data models to support insightful analysis.
DAX (Data Analysis Expressions)

Use DAX to create custom formulas and expressions for advanced analytics.
Rich Visualizations

Present data in a visually compelling manner through a variety of visualization options.
Reports and Dashboards

Generate dynamic reports and dashboards to communicate insights effectively.
Power BI Service

Leverage the Power BI cloud service for collaborative analytics and sharing of insights.
Data Security and Governance

Implement robust security measures and governance protocols to protect data integrity.
Natural Language Queries

Interact with data using natural language queries for user-friendly exploration.
Power BI Mobile

Access and interact with Power BI insights on the go through mobile devices.

Data Analysis

Examine and interpret data to extract meaningful insights.
Data Cleaning

Ensure data accuracy and reliability through thorough cleaning processes.
Data Integration

Combine information from various sources for a comprehensive view.
Data Mining

Extract valuable patterns and knowledge from large datasets.
Data Quality

Maintain high standards of accuracy and completeness in the data.
Data Reporting

Present data findings and trends in an understandable format.
Data Security

Implement measures to safeguard data from unauthorized access or breaches.
Data Storage

Store and manage data efficiently in a designated repository.
Combine Data from Diverse Sources

Integrate information from different origins to provide a holistic perspective.
Historical Data

Include and analyze data from the past for historical context and trend analysis.

SQL Pool

Utilize SQL pools for efficient data storage and retrieval.
Copy Job

Transfer data seamlessly between different locations or storage systems.
Data Flow

Organize and manipulate data within the system for streamlined processing.
Pipeline

Establish workflows and pipelines for the orchestration of data processes.
SQL Scripts

Create and execute SQL scripts to query and modify data.
Spark Notebooks

Leverage Spark notebooks for collaborative and interactive data analysis.
Quick Reads from Storage

Retrieve data swiftly from storage repositories for rapid analysis.
Run ML Projects

Execute machine learning projects within the Azure Synapse environment.
Visualization

Present data insights through visual representation for better understanding.
Access Control

Implement access control measures to regulate user permissions and data security.

Microsoft Dynamics 365 Add-Ons - Built by

D H R P

Vendor Information Management:

Collect and store essential vendor details.
Compliance Verification:

Ensure vendors comply with regulatory requirements.
Document Submission:

Allow vendors to submit necessary documentation for onboarding.
Risk Assessment:

Evaluate potential risks associated with vendor partnerships.
Performance Metrics:

Track and analyse vendor performance over time.
Communication Platform:

Provide a platform for communication between the organisation and vendors.
Automated Approval Workflows:

Streamline the approval process for new vendors.
Integration with Procurement:

Connect with procurement systems for seamless vendor management.
Training Resources

Offer resources and training to vendors on organisational policies and procedures.
Audit Trails:

Maintain detailed records of vendor onboarding processes for auditing purposes.

Transaction Data Integration:

Connect with banks to import and synchronise transaction data.
Real-time Account Balances:

Provide up-to-date information on account balances.
Transaction Categorization

Automatically categorise transactions for accurate financial reporting.
Payment Initiation

Initiate and track payments directly from the system.
Multi-Bank Support:

Connect with multiple banks to manage accounts from different institutions.
Security Protocols

Implement robust security measures for secure data transmission.
Cash Flow Monitoring

Monitor and analyse cash flow based on real-time banking data.
Reconciliation Tools

Streamline the reconciliation process between internal records and bank statements.
Alerts for Unusual Activities:

Receive alerts for suspicious or unusual banking activities.
Budget Integration

Integrate banking data with budgeting tools for comprehensive financial management.

Real-time Financial Data Integration:

Connect with financial systems for up-to-date information.
Scenario Analysis:

Model different financial scenarios to assess their impact on cash flow.
Expense Tracking:

Monitor and categorise expenses to understand their impact on cash flow.
Revenue Projections:

Forecast future revenues based on historical data and market trends.
Budget vs. Actual Analysis:

Compare planned budgets with actual financial performance.
Automated Reporting:

Generate regular reports on cash flow status and trends.
Sensitivity Analysis:

Assess the sensitivity of cash flow to changes in key variables.
Cash Position Alerts:

Receive alerts for critical changes in cash position.
Vendor Payment Planning:

Strategically plan vendor payments to optimise cash flow.
Integration with Banking:

Connect with banking systems for real-time transaction data.

Project Budgeting:

Create and manage budgets for individual projects.
Resource Allocation:

Efficiently allocate resources based on project needs.
Timeline Planning:

Develop and track project timelines and milestones.
Risk Management:

Identify and assess potential risks that could impact project outcomes.
Collaborative Project Planning:

Enable collaboration among project teams in real-time.
Progress Tracking:

Monitor the progress of projects against established milestones.
Cost Tracking:

Track project expenses and compare them with the budget.
Performance Analytics:

Analyse key performance indicators for project success.
Forecasting Tools:

Utilise algorithms to predict project outcomes and potential issues.
Client Collaboration:

Facilitate communication and collaboration with clients on project details.

Secure electronic signature

Secure electronic signature capabilities for all types of electronic documents
Document management

Document management and storage within Dynamics 365 CRM & SharePoint
User-friendly interface

User-friendly interface for signing and managing electronic documents.
Integration with existing D365 CRM

Integration with existing Dynamics 365 CRM workflows and data
Access control and security measures

Access control and security measures to ensure the confidentiality and integrity of signed documents.
Complete control over settings

Complete control over settings and security of the application

Microsoft Dynamics 365 Aged Care Add-Ons - Built by

D H R P

Home Care Packages (HCP)

Home Care Packages are a key component of community care, offering a tailored and coordinated package of care services to meet the specific needs of older individuals living at home. These services can include personal care, nursing, allied health, and support services.
Commonwealth Home Support Programme (CHSP)

CHSP provides entry-level support services for older Australians to maintain their independence. Services under CHSP may include domestic assistance, personal care, transport, and social support.
Transportation Services

Assistance with transportation, including transport to medical appointments, social activities, and essential services.
Consumer-Directed Care

A focus on consumer-directed care allows older individuals and their families to have more control over the types of services they receive, enabling greater choice and flexibility.
Culturally and Linguistically Diverse (CALD) Support

Aged care services are designed to be culturally sensitive and responsive to the diverse needs of older Australians from different cultural and linguistic backgrounds.
Wellness and Reablement Programs

Promotion of wellness and reablement to help older individuals regain or maintain their functional abilities, promoting a more active and independent lifestyle.
Coordination and Case Management

Aged care providers often offer coordination and case management services to ensure that a comprehensive and integrated approach is taken to meet the needs of the individual.
Quality and Safety Standards

Adherence to national quality and safety standards to ensure that the services provided are of high quality and meet the regulatory requirements.
Social Support

Social support services aim to enhance social connections and reduce isolation among older individuals. This may involve group activities, outings, and programs that foster social engagement.
Assistive Technology

Provision of assistive technologies and home modifications to support older individuals in maintaining their independence and safety within their homes.

24-Hour Care and Support

Residential care facilities provide round-the-clock care and support for older individuals who may require assistance with daily activities, personal care, and health-related needs.
Accommodation and Living Spaces

Residents have their own private or shared rooms within the facility, and communal living spaces are provided for socialization and recreational activities.
Clinical Care Services

Access to a range of clinical care services, including nursing care, medication management, wound care, and other health-related services.
Personal Care Assistance

Assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, and mobility support.
Meals and Nutrition

Provision of nutritious meals tailored to residents' dietary needs. Specialized diets and dietary preferences are typically accommodated.
Recreation and Leisure Activities

Organized recreational and leisure activities to promote social engagement and mental well-being among residents. This may include outings, entertainment, and group activities.
Allied Health Services

Access to allied health professionals such as physiotherapists, occupational therapists, and speech therapists to address residents' specific health and rehabilitation needs.
Palliative Care

Provision of palliative care services for residents with life-limiting illnesses, focusing on comfort, dignity, and support for both residents and their families.
Dementia Care

Specialized care for residents living with dementia, including secure and dementia-friendly living environments, tailored activities, and staff training in dementia care.
End-of-Life Care

Comprehensive end-of-life care and support, including emotional and spiritual care for residents and their families during the final stages of life.

Respite Care

Residential care facilities may offer short-term respite care to provide temporary relief for family caregivers or to allow individuals to experience residential care on a temporary basis.
Medication Management

Supervision and assistance with medication management, ensuring residents receive their prescribed medications in a timely and safe manner.
Case Management

Facilities often provide case management services to coordinate the overall care and support for each resident, working collaboratively with healthcare professionals and family members.
Quality and Safety Standards

Adherence to national quality and safety standards to ensure the well-being and safety of residents, as well as compliance with regulatory requirements.

Individualized Funding

NDIS provides individualized funding packages to eligible participants, allowing them to choose and purchase the supports and services that best meet their needs and goals.
Person-Centered Planning

NDIS adopts a person-centered planning approach, involving participants and their families in decisions about their goals, aspirations, and the support services required to achieve them.
Choice and Control

Participants have greater control and choice over the providers and services they engage with, promoting a more flexible and tailored approach to support.
Support Coordination

NDIS offers support coordination services to assist participants in navigating the disability support system, connecting with service providers, and ensuring the effective implementation of their plans.
Early Intervention

The NDIS focuses on early intervention to provide timely support and prevent the escalation of disability-related challenges, promoting better long-term outcomes.
Access to Allied Health Services

Participants can access a range of allied health services, including physiotherapy, occupational therapy, speech therapy, and other therapeutic supports.
Assistive Technology and Home Modifications

Funding is available for participants to access assistive technology and home modifications to enhance their independence and quality of life.
Community Participation

NDIS supports community participation by facilitating access to social and recreational activities, helping participants engage in their communities.
Respite Care

Respite care services may be included in NDIS plans to provide temporary relief for family members and caregivers.
Culturally and Linguistically Diverse (CALD) Support

NDIS recognizes and supports the diverse needs of individuals from different cultural and linguistic backgrounds, ensuring culturally sensitive services.

Capacity Building

Funding is allocated for capacity-building activities, such as skill development, education, and training, to empower participants to achieve their goals and increase their independence.
Regular Plan Reviews

NDIS plans are regularly reviewed to assess progress, reassess needs, and make adjustments to the support arrangements based on changing circumstances.

Holistic Assessment

Aged care providers conduct comprehensive assessments that include mental health components to identify and address the psychological well-being of older individuals.
Specialized Mental Health Services

Access to mental health professionals and specialized services to address conditions such as depression, anxiety, and cognitive disorders like dementia.
Person-Centered Care

A person-centered approach considers the unique preferences, values, and mental health needs of each individual, tailoring care plans accordingly.
Therapeutic Programs

Implementation of therapeutic programs and activities aimed at promoting mental well-being, social engagement, and cognitive stimulation among residents.
Staff Training and Awareness

Training for aged care staff to recognize signs of mental health issues, effectively communicate with residents, and provide appropriate support. Increasing awareness reduces stigma surrounding mental health.
Collaboration with Mental Health Professionals

Collaboration with external mental health professionals, psychologists, psychiatrists, and counselors to provide specialized care and interventions when needed.
Dementia Care

Specialized care and support for residents living with dementia, including dementia-friendly environments, activities, and trained staff to address the unique challenges associated with cognitive decline.
Cultural Sensitivity

Recognition of the diverse cultural backgrounds of older individuals and the impact of cultural factors on mental health. Aged care providers strive to provide culturally sensitive care.
Community Engagement

Facilitation of community engagement activities to combat social isolation and foster a sense of belonging and purpose among residents.
Respect for Autonomy

Respecting the autonomy and dignity of residents, allowing them to make choices and decisions regarding their care and daily activities.

Integration of Technology

Integration of technology for mental health monitoring, cognitive training, and communication with family and friends.
Trauma-Informed Care

Adoption of trauma-informed care principles to recognize and respond to the potential impact of past trauma on the mental health of older individuals.
Regular Mental Health Assessments

Routine mental health assessments to monitor changes in mental well-being and adjust care plans accordingly.
Grief and Loss Support

Provision of support and counseling for residents dealing with grief and loss, as well as support for families during challenging times.
Medication Management

Safe and appropriate management of psychotropic medications when prescribed, with regular reviews by healthcare professionals.
Advocacy and Rights Protection

Advocacy for the mental health rights of older individuals, ensuring that their preferences and choices are respected, and that they receive equitable access to mental health services.

Cyber Security

Business Continuity, Disaster Recovery, Ransomware protection, End point security

Learning Mode

Streamline the implementation of a Zero Trust posture with a quick and fast method that includes automatic learning of required aspects in your environment. Build a policy set based on these findings in a seamless manner, enabling a smooth and informed shift to a more secure operating framework.
Testing Environment

Use a fully functional isolated testing environment to ensure the integrity of your live environment. This environment enables you to properly test software and catalog dependencies before introducing them into your production system, reducing potential risks and disruptions.
Configuration Manager

Using a single, centralized console simplifies the work of establishing best practice configuration standards across your environment. The Configuration Manager serves as a central location for maintaining and applying policies, fostering uniformity and adherence to set standards across your system.
Ransomware Protection

Improve your security with Ransomware Protection to safeguard your company from data-on-data leak sites (DLS).
Zero-Day

Protect the company against exploits through allowlisting and Ringfencing operating on a Zero Trust principle.
Incident Response

Prepare for unforeseen challenges with Incident Response to ensure a swift and effective resolution.
Restricted Storage

Use the capability of storage limitation of Threatlocker by managing permissions.
Comprehensive Threat Protection

Blocks both recognized and unknown threats, including viruses, ransomware, and other malicious software.
Ensure Regulatory Compliance

Aids in meeting regulatory standards such as NIST, HIPAA, CIS, PCI, and diverse regulatory requirements.
24/7/365 Support

No delay in security service as support is only 69 seconds away and available at all times.

Built for speed

Back up swiftly with Veeam's image-based, single-pass backups leveraging VM, hardware, and OS snapshots for efficient data protection.
Portable by design

Veeam's backup format is crafted for portability across various clouds, platforms, environments, and hardware, ensuring flexibility in data management.
Easy to control

Utilize the power of Veeam with ease, thanks to user-friendly wizards, rules, and an intuitive UI that allows administrators of all levels to handle data control.
Protect everything

For comprehensive data protection, automate the discovery and backup of supported VMs, servers, applications, and databases, including Kubernetes.
Speak the native language

Experience fast, low-impact backups through seamless integration with native tools like Microsoft VSS, Oracle RMAN, SAP Backint, and Kubernetes API.
Data stays safe

Ensure 100% ransomware-proof backups with S3 Object Lock functionality and immutable backups, keeping data protected against evolving threats.
Flexible storage options

Use Alliance Partner systems for high-performance main backup, object, and tape storage, all of which have been evaluated and branded "Veeam Ready" for dependability.
Scale with ease

Integrate any storage into the Scale-out Backup Repository to create a logical pool that can be conveniently targeted for backups.
It Just Works

Ensure safe recovery with reliable backups that are automatically tested, detecting cyber threats and incorrect configurations for a strong recovery strategy.

Acronis Cyber Protect Cloud

Provide crucial endpoint protection and a security management toolkit for seamless centralized administration and enhanced cybersecurity.
Advanced Security + EDR

Eliminate the need for multiple products and benefit from unmatched business continuity with a single-click response to incidents prevailing where point solutions fall short.
Advanced Security

Comprehensive defense against diverse cyber threats with unparalleled security and offers quick and effective responses to potential incidents, ensuring data safety.
Advanced Management

Enjoy fail-safe patching, real-time troubleshooting via remote desktop, and secure cyber scripting with anti-malware protection, ensuring superior control in a single solution.
Advanced Automation

Maximize business efficiency "from Quote-to-Cash" with enhanced resource utilization, proactive SLA management, and streamlined operations.
Advanced Backup

Benefit from unique features like the data protection map and automatic data classification for robust compliance reporting, proactive monitoring, and real-time backup.
Advanced Disaster Recovery

Simplify disaster recovery with seamless orchestration, runbooks, and automatic failover to enhance overall operational efficiency.
Advanced Email Security

Advanced threat prevention can successfully protect your email communication. Stop spam, phishing, BEC, malware, APTs, and zero-day exploits from reaching end users.
Advanced DLP

Protect sensitive data from being leaked through peripheral devices and network channels with automatic, client-specific DLP policy development.
Advanced File Sync and Share

Improve the pay-as-you-go file sync and share service with capabilities such as file notarization, verification, and seamless eSigning for increased control and compliance.

Zero-Day and ML Protection

Sophos Firewall uses industry-leading machine learning (SophosLabs Intelix) to identify ransomware and unknown threats, preventing network infiltration instantly.
Web Protection

Backed by SophosLabs Intelix, Sophos' Web Protection engine uses innovative technologies to identify and block the latest web threats.
Synchronized Security

The Security Heartbeat links Sophos-managed endpoints with the firewall, facilitating automated responses and threat isolation for enhanced security.
Active Threat Protection

Sophos Firewall delivers an immediate and automated response to active threats, preventing adversaries and thwarting lateral movement within the network.
User Identity

Sophos provides user identity-based policies and unique risk analysis, offering control over users to prevent potential threats to the network.
Application Control

Gain complete visibility and control over network applications using deep-packet scanning technology. Synchronized App Control identifies unidentified applications on the network.
Web Control

Sophos offers full visibility and control over web traffic, featuring flexible enforcement tools for user and group-based activity, quotas, schedules, and traffic shaping.
Business Applications

Combine next-gen firewall capabilities with an enterprise-class web application firewall to protect critical business applications while allowing authorized access.
Site-to-Site VPN

Sophos Firewall supports various VPN technologies, including our resilient layer 2 RED tunnels, ensuring secure and standardized connections.
Central Firewall Reporting

Create custom views of network activity and threats across your entire network using powerful tools in Central Firewall Reporting Advanced.

Our Services

Connect your tools, connect your teams. With over 100 apps already available in our directory, your team’s favourite tools are just a click away.

Upgrade/Migrate to Dynamics 365

Azure, Office 365 Implementation

Portals development (Customers, Vendors, Members etc.)

Managed Services

Managed IT

Cloud Services

IT Infrastructure

Mobile Apps

Custom Web Apps

DHRP

DHRP Consulting is an Australian-owned and operated organisation set up in 1993 by a collection of experienced Microsoft Dynamics 365 experts. DHRP’s central vision is to convey best-in-class and competitive consulting engagements and project management.

Our Process

Trusted by Government, Non Profit, ASX listed companies.

Schedule a call

We discuss over the phone/email about your business needs and plan a meeting.

Project Initiation

Start a general discussion about your HR & Payroll needs, what we can offer for your..

Start a general discussion about your HR & Payroll needs, what we can offer for your business and which would an ideal solution for your organisation

Understanding Requirements

We acknowledge every business is different, that not all organisations need the...

We acknowledge every business is different, that not all organisations need the same features, company policies, or position descriptions. All of these can be determined with a meeting with our professionals.

Data Migration

With our complex plan and requirements from previous meetings, we can minimise....

With our complex plan and requirements from previous meetings, we can minimise the risks taken to make sure this process goes as smoothly as possible. We make this process so seamless you don’t have to worry about any data loss

Testing

At this stage of the process, we start by verifying the functionality of your ERP...

At this stage of the process, we start by verifying the functionality of your ERP solution during the implementation process. This ensures that the system you are implementing is operating at full capacity before you launch.

User Training

This is one of the most important aspects in our implementation, we offer...

This is one of the most important aspects in our implementation, we offer specialised training for all of your team. So that we can ensure you reach the full potential of the software, we will be available for assistance as you become to learn about the system

Go Live

Your new system is officially and formally available to users.

Support

Just because you are now live with your software, we haven’t gone anywhere. we are still...

Just because you are now live with your software, we haven’t gone anywhere. we are still available to support you. If there is any issue with your software we will be there at every step to make sure it is fixed and running to full capacity.

Our Partners & Clients

Trusted by Government, Non Profit, ASX listed companies.

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MICROSOFT DYNAMICS 365

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DHRP Add-ons

Acronis

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Find Your Business Solution

Payroll Reporting

Single Touch Payroll

Employee Separation & Final Settlement

Australia & New Zealand Taxation

Time & Attendance

Financial Integration

Wages / Salary & Benefits Assignment

Time Sheet & Rostering

Leave Management

Payroll Calculations & Processing

Payroll Reporting

Single Touch Payroll

Employee Separation & Final Settlement

Australia & New Zealand Taxation

Employee Separation
& Final Settlement

Time Sheet
& Rostering

Payroll Calculations
& Processing

Employee Separation
& Final Settlement