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As the elderly population surges, aged care systems face increasing pressure. Dynamics 365 Aged Care Add-On by DHRP provides a crucial solution for efficient and improved care management.
Aged care refers to the support and services provided to elderly individuals who need assistance with daily living due to aging or health issues. This care can be delivered in various settings, including residential facilities, nursing homes, or through in-home support services.
To enhance the management of aged care, Dynamics 365 offers a centralized platform that streamlines all aspects of an organisation’s operations. This includes automating routine processes like billing and payment, which reduces manual errors and increases efficiency.
Dynamics 365, combined with DHRP add-ons, provides a robust solution that centralises and manages the needs of the elderly while maintaining a customer-centric approach. This integrated system supports better care and operational efficiency, which is crucial for adapting to the growing demands of aged care services.
The growing number of elderly Australians presents significant challenges for aged care institutions. With more than 1.5 million people expected to be aged 85 and over by 2058, up from 515,700 in 2018–19, aged care facilities must adapt to an increasing demand. This rising demographic, which is expanding from 2.0% to 3.7% of the population, brings with it complex needs related to memory, mobility issues, and overall health management.
Addressing these challenges requires advanced solutions and efficient management strategies to ensure quality care for an aging population. Institutions will need to enhance their infrastructure, integrate new technologies, and optimise their operations to meet these evolving demands effectively.
Microsoft Dynamics 365 can significantly help aged care institutions address these challenges by offering a centralised platform to efficiently manage various aspects of care. It integrates seamlessly with other Microsoft technologies, streamlining operations such as finance, supply chain management, and human resources. Dynamics 365 automates routine processes like billing and payment, reducing manual errors and improving efficiency. Its customer-centric features allow for the creation of comprehensive profiles for elderly individuals, facilitating better care management. Additionally, the platform’s adaptability ensures that aged care facilities can scale their services and incorporate advanced functionalities through DHRP add-ons, effectively meeting the increasing and evolving needs of the aging population.
Microsoft Dynamics 365 is supported by dependable assistance, receives frequent upgrades, and offers modules packed with features that streamline various company processes. Additionally, the ability to customise and interface with third-party apps and software is available to help institutions provide high-quality aged care services.
Acts as a central document for referral details
Used when the government provides a referral code. The recipient receives a code to search for and choose their own service provider.
Tracks the progress of a referral throughout the process. Statuses include Accepted (by service provider), Rejected (by service provider), Waitlisted (on hold for a service provider), and Revoked (previously accepted service is now rejected).
Stores electronic documents related to the referral, such as assessment reports or additional recipient information.
Recommends individuals to appropriate services based on assessments.
Acts as a one-stop shop for all recipient data from personnel details to health information, financial information, care plans, etc.
Provides a detailed view of the recipient's background and needs. This profile is based on all the information and any concerns raised by the recipient.
Similar to Referral Attachments, this section stores electronic documents specific to the recipient, such as medical records or power-of-attorney documents.
Allows authorized personnel to manage a recipient's service status. Managers can Discharge (ending services), Suspend (pausing services temporarily), and Reinstate (resuming services after suspension).
Managers gift vouchers allocated to recipients for additional services or items. Manage everything from creating vouchers to tracking their status and recipients.
Manages the process of obtaining and delivering specific services or equipment for the recipient by Requesting quotes from providers, defining service goals, and tracking progress.
Assesses the recipient's current capabilities and living situation.
Manages information about the recipient's carer(s).
Function: Records essential recipient information for ongoing identification and eligibility checks.
Tracks the recipient's physical and mental well-being.
Provides a record of the recipient's medical history.
Keeps care providers informed of critical updates and relevant information.
Tracks the recipient's progress over time.
Manages a recipient's overall service status and program setups. This includes options to put a recipient on hold, define funding types, and configure program details.
Tracks the program budget allocated for the recipient's care services.
Manages additional government funding allocated to support the specific needs of the recipient.
Streamlines the intake process by guiding users through specific steps for different care types (home care, NDIS, etc.).
Centralized location for all electronic documents related to the recipient.
Embedded within the recipient form, providing easy access to referral information.
Home Care Packages provides a customizable suite of services to support seniors living independently at home. These services can include personal care, nursing, therapy, and assistance with daily tasks, allowing seniors to age comfortably and safely in their own homes.
The Commonwealth Home Support Programme (CHSP) helps older Australians stay independent at home. It offers basic support like housekeeping, personal care, transport, and social connection, promoting well-being and a continued sense of community.
Ensuring mobility and social connection for your transportation services. It assists in tracking and managing rides offered to medical appointments, social events, and essential errands, empowering individuals to stay active and engaged in their communities.
Our Consumer-Directed Care feature within community care empowers your patient and their family to tailor their care plan. They can choose the services that best suit their needs, promoting independence and a greater sense of control over their well-being.
Community care ensures a diverse culture. Regardless of your background or language, patients and practitioners can communicate smoothly and without any communication gap between them.
Introducing wellness and reablement programs to help patients enjoy a more active and independent lifestyle at home. This program enables patients to regain authority over their health and improve their well-being on their own with healthcare professional guidance.
Aged care providers offer coordination and case management services to best meet each person’s unique needs, creating a holistic approach to care.
Compliance with quality and safety standards becomes easy with dHRP’s add-on communication feature. Track regulatory needs and ensure their accessibility at every step.
Social support keeps you connected as you build your own connection and fight loneliness with your peers by enjoying outings and social activities in groups.
Enhance safety and empower aging individuals to live independently with our support for assistive technologies and home modifications.
Residents receive continuous assistance with daily activities, personal care, and health needs, promoting a safe and comfortable living environment.
Residents have their own private rooms or share comfortable spaces with communal areas for socializing and activities.
Access to a range of healthcare services, including nursing care, medication management, wound care, and more.
Help with daily living activities like bathing, dressing, and mobility to ensure continued well-being.
Residents enjoy delicious meals tailored to their dietary needs and preferences. You can keep track of meals and needs and prepare them according to them.
Organized social and leisure programs promote resident interaction and mental well-being – ensuring modern treatments with diagnosis.
Manage and cater to the needs of the services from physiotherapists, occupational therapists, and speech therapists to address specific health and rehabilitation needs.
Leverage this feature to offer comfort-based care. Palliative care focuses on pain management and comfort for terminally ill residents, ensuring a peaceful journey.
Keep the dementia patients under special supervision as you offer secure environments, tailored activities, and trained staff to care for residents with dementia.
Cultivate the empathy culture. Provides support for residents and families during the final stages of life, ensuring comfort and dignity.
Short-term care provides temporary relief for family caregivers or allows individuals to experience residential care on a trial basis.
By keeping the timetable on point and under supervision, you can ensure residents receive their medications on time and in a safe manner.
Case management coordinates care across healthcare professionals and families for a personalized approach.
Imagine having a personalized budget for your disability support. NDIS provides just that, allowing you to choose the exact services and tools that empower you to achieve your goals.
NDIS flips the script on traditional support systems. You and your family take center stage, crafting a plan that reflects your aspirations and identifies the perfect support to get you there.
Gone are the days of pre-determined support options. NDIS grants you the freedom to choose the providers and services that best suit your needs and preferences, creating a truly personalized support experience.
Navigating the disability support system can be overwhelming. NDIS offers a helping hand through support coordinators who act as your personal guides, connecting you with the right providers and ensuring your plan runs smoothly.
NDIS recognizes the importance of timely support. By intervening early, the scheme aims to prevent challenges from escalating and pave the way for a brighter future.
Participants can access a variety of allied health services, including physiotherapy, occupational therapy, speech therapy, and other therapeutic support to address their specific needs.
NDIS understands that sometimes your environment needs adjustments. Funding is available for assistive technology and home modifications, transforming your surroundings into a space that fosters independence.
Life is more fulfilling when you’re connected. NDIS supports your participation in social and recreational activities, helping you build meaningful connections within your community.
Caring for someone can be demanding. NDIS acknowledges this by offering respite care services, providing temporary breaks for family members and caregivers, allowing them to recharge and continue providing excellent support.
NDIS recognizes that everyone’s needs are unique. The scheme offers culturally sensitive services, ensuring CALD participants receive support that is tailored to their background and preferences.
Your needs may change over time. NDIS plans are regularly reviewed to ensure they remain relevant and effective. Adjustments are made as needed, guaranteeing your support system adapts to your journey.
Aged care goes beyond physical needs. Holistic assessments ensure mental health is a priority, identifying and addressing psychological concerns for optimal well-being.
Access to specialists isn’t a luxury. NDIS provides mental health professionals to tackle conditions like depression and dementia, offering targeted support.
Forget one-size-fits-all. Person-centered care tailors plan to each individual’s preferences, values, and mental health needs, ensuring a truly personalized approach.
Therapeutic programs aren’t just about physical activity. They promote mental well-being through social engagement and cognitive stimulation, keeping minds active and spirits high.
Staff training goes beyond tasks. By recognizing mental health signs and offering effective communication, caregivers become a supportive bridge between residents and well-being.
Collaboration with external mental health professionals broadens the support system. Psychologists, psychiatrists, and counselors offer specialized interventions when needed.
Dementia care isn’t just about daily tasks. Specialized care and support create dementia-friendly environments, activities, and training for staff, allowing residents to thrive despite cognitive challenges.
Culture shapes us all. Culturally sensitive care recognizes the diverse backgrounds of residents and their impact on mental well-being, ensuring everyone feels valued and understood.
Social isolation is a mental health enemy. Community engagement activities foster a sense of belonging and purpose, helping residents connect and feel part of something bigger.
Social isolation is a mental health enemy. Community engagement activities foster a sense of belonging and purpose, helping residents connect and feel part of something bigger.
Technology isn’t just for entertainment. Integrating technology allows mental health monitoring, cognitive training, and improved communication with loved ones, keeping residents connected and engaged.
Trauma can have lasting effects. Trauma-informed care recognizes this, enabling staff to offer sensitive support and respond to potential trauma triggers effectively.
Regular mental health assessments are crucial for early intervention. By monitoring changes in well-being, care plans can be adjusted to ensure ongoing support.
Grief and loss are a part of life. Aged care provides support and counseling for residents facing these challenges and extends a helping hand to families during difficult times.
Psychotropic medications, when prescribed, require safe and proper management. Regular reviews by healthcare professionals ensure medication effectiveness and minimize side effects.
Mental health rights matter at every age. Aged care advocates for these rights, ensuring residents’ preferences are respected, choices are honored, and access to mental health services is equitable.
Let us tell you that there is a system to help you handle the complete cycle of aged care. Yes, from getting patients onboard to assigning doctors and keeping track of each step of care facilities, you can do it all with one system only.
Microsoft Dynamics 365 offers transformative potential for the aged care industry, streamlining operations and enhancing care quality. Here are five benefits:
Dynamics 365 enables aged care providers to create and manage personalised care plans for residents, leveraging data analytics to tailor services to individual needs, preferences, and health conditions, thereby improving resident satisfaction and outcomes.
Integrating various operational aspects such as resident management, staff scheduling, and financial operations into a single platform, Dynamics 365 reduces administrative overhead, minimises errors, and optimises resource allocation.
With built-in compliance management tools, Dynamics 365 helps aged care facilities adhere to industry regulations and standards. It simplifies tracking compliance requirements, audits, and reporting, ensuring facilities remain compliant with minimal effort.
Dynamics 365 fosters better communication between care teams, residents, and families. It offers platforms for secure messaging, updates, and information sharing, crucial for coordinating care and keeping all parties informed about a resident's health and well-being.
Leveraging the power of data analytics, Dynamics 365 provides actionable insights that help aged care providers make informed decisions. From predicting trends in resident health to optimising operational efficiency, these insights enable providers to improve their services and care delivery continuously.
The DHRP Aged Care Solution offers an intuitive and familiar Microsoft user experience with a single point of entry for all client information, eliminating the need for duplicate data entry. This integrated system consolidates data across Independent Living, NDIS, and Residential Care to ensure consistency and accuracy.
The solution provides real-time client access through a Client Portal, streamlined billing processes, and automated updates, all backed by a robust BI tool for reporting. How can the DHRP Aged Care Solution transform your organisation’s operations and client experience? Reach out to explore how we can address your specific needs and optimise your aged care services.
Transform your aged care management with the DHRP Solution! Effortlessly coordinate and monitor every aspect of client care through a unified system. Streamline your processes with real-time updates and a comprehensive client journey record from Independent Living to Residential Care.
Empower your staff with seamless access to information and enhance client interactions with intuitive, automated features.
Step into the future of aged care with efficiency and ease!
As an aged care provider, streamline your operations with DHRP’s powerful add-on for D365. Our solution integrates all aspects of care management into a single platform, ensuring that every aspect of your client’s journey, from Independent Living to Residential Care, is seamlessly documented and accessible.
With real-time data synchronisation and automated billing, you can reduce manual errors and enhance service delivery. Need more insights into how our solution can elevate your care services?Connect with our experts
DHRP acknowledges the Traditional Owners and Custodians of Country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to their people, cultures and Elders past, present and emerging.
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