Running separate systems, legacy software, and manual processes is a time, money, and competitive opportunity killer for Australian businesses. DHRP fills that void by providing Microsoft Dynamics 365 implementations that align with your business processes, enabling every department to operate from one source of truth and every decision to be supported by real data.
DHRP is an Australian-owned Microsoft Dynamics partner, supporting enterprises in manufacturing, healthcare, aged care, retail, and professional services to strengthen customer relationships and scale with confidence on Microsoft Dynamics 365 and the Microsoft Power Platform.
Get a single cloud platform for ERP, CRM, and AI-powered analytics.
Dynamics 365, Microsoft’s suite of intelligent business applications, provides your organisation with a real-time, unified view of operations, customers, and performance. DHRP is a certified Microsoft Dynamics partner in Australia and has been implementing Microsoft Dynamics 365 for over 20 years in the aged care, education, healthcare, retail, government, manufacturing, and many other industries. Each module is configured, integrated, and supported to fit your business and not the other way around.
The barriers Australian businesses encounter to operate are the same and grow over time. The Dynamics 365 services from DHRP are intended to resolve each one, forever.
Whether you’re looking for Microsoft Dynamics 365 ERP, Microsoft CRM software, Power Platform automation, or enterprise-level cybersecurity, DHRP is there to provide you with a full-fledged tech stack. These are not standard implementations, but each deployment is tailored to your unique business, industry, and Australian compliance environment.
DHRP has a comprehensive suite of Microsoft Dynamics 365 applications that cover the Microsoft Power Platform, CRM, and ERP, along with a dedicated cybersecurity suite. Our experienced Australian Dynamics 365 team delivers every solution, implements and supports it from finance, supply chain, to sales, customer service, and intelligent automation.
With Dynamics 365 Finance, finance leaders have reliable visibility across all entities and all currencies as it automates financial operations, regulatory reporting, and real-time cash flow management.
It integrates procurement, warehousing, manufacturing, and logistics all on the Microsoft Dynamics ERP software platform, providing end-to-end operational visibility.
It combines project planning, resource management, time tracking, and billing for professional services organisations that work on complex, multi-stage client work.
Australian STP Phase 2 and Fair Work Award support are embedded in D365 Human Resource capabilities, covering the entire employee lifecycle: onboarding, performance, leave, payroll, and compliance.
With real-time inventory visibility and customer intelligence, Dynamics 365 Commerce provides the seamless commerce experiences that customers expect online and in-store.
An AI-powered Dynamics 365 CRM that empowers sellers to navigate each stage of the pipeline with intelligent suggestions, precise predictions, and automatic follow-up prompts.
It provides a full 360-degree view of every customer interaction so that support teams can resolve cases faster and deliver the same level of service for each interaction.
With D365 Field Service, you optimise scheduling, work order management, and monitor assets remotely, ensuring your field service teams always arrive at the job site with the necessary information.
It automates and maps out tailored multichannel campaigns in real time, scoring leads and enabling closed-loop reporting directly connected to sales pipeline results.
It transforms raw business data into interactive dashboards and reports that reveal the insights that your leadership team needs to move forward with confidence.
Without requiring extensive development skills, Power Apps lets your team create custom business applications that address the gaps in workflow that off-the-shelf applications can't fill.
It eliminates repetitive, manual tasks by automating business application approvals, data transfers, and notifications throughout the entire business application landscape.
Create intelligent conversational chatbots to respond to customer queries, internal helpdesk requests, and support customers in doing it themselves, 24 hours a day, with Power Virtual Agents.
An application allowlisting and ringfencing platform to block the execution of unauthorised software and to contain threats from spreading laterally throughout your network.
Many Australian businesses are operating on a disjointed set of legacy tools that don’t communicate. The true expense isn’t the software licence; it’s the decisions made on limited data, hours spent on workarounds, and the poor customer experience when things don’t go as planned. Microsoft Dynamics 365 software does just that, by connecting all aspects of your business into a single, intelligent system that scales with you.
DHRP has witnessed this shift in many sectors, including government departments, ASX-listed businesses, aged care providers, national retailers, and so much more. The same result always happens: operations become measurably more efficient, customer satisfaction is enhanced, and leadership is able to make accurate decisions.
The results of business outcomes as part of Dynamics 365 implementations:
Less manual close time due to automated reconciliation and financial reporting in Dynamics 365 Finance.
First-time fix rates for field teams with real-time scheduling improvements in Dynamics 365 Field Service
Satisfied customers due to higher sales win rates, driven by AI-guided selling within Dynamics 365 CRM.
Avoid ransomware threats by controlling applications using ThreatLocker and enforcing Zero Trust policies.
Speeding up the onboarding of employees and ensuring compliance with payroll obligations in Australian awards and STP Phase 2 requirements.
Developed custom apps in days, not months, with Power Apps; no development backlog needed.
Dynamics 365 is more than an ERP or CRM; it’s an integrated platform built for the needs of today’s enterprise. The following are the essential skills that truly drive Australia’s organisations to transform when it comes to implementing Microsoft Dynamics 365 CRM and ERP solutions.
Microsoft Dynamics 365 applies Azure AI and Copilot to provide predictive insights throughout sales, finance, supply chain, and customer service, eliminating guesswork in all of your daily business decisions.
Microsoft Azure provides enterprise-grade security, 99.9% uptime guarantees, and global compliance certifications, including Australia’s data sovereignty laws for industries with strict regulations like healthcare and government.
Power Automate integrates Dynamics 365 with hundreds of business apps, transforming manual handoffs into automated processes that are reliable and cross-departmental, geographies, and time zones, without needing human intervention.
For applications that fit the bill, Power Apps allows your business teams to build applications for Microsoft Dynamics 365 without having to wait for months for a development project to get underway or finish.
Dynamics 365 Finance is built-in to support multi-entity consolidation and localised tax compliance and currency management.
Microsoft Dynamics software provides granular role-based access control, audit tracking, and compliance, empowering the right people to access the right information—and fulfilling regulatory requirements without the burden of manual work.
One of the most important technology choices your business will need to make is selecting a Microsoft Dynamics partner. Let’s take a look at how DHRP adds value at each stage of the engagement.
We start each engagement by performing a Discovery and Business Process Mapping. Before changing a single line of configuration, our consultants design your processes as they are now, understand the inefficiencies, and outline the results you need from your Dynamics 365 implementation.
We design the right Microsoft Dynamics 365 applications for your needs without the over-licensing, ensuring they will grow with your business. No overselling or underdelivering.
Our certified consultants configure and integrate Dynamics 365 with your current systems, including third-party applications, government portals, and Microsoft 365, in proven methodologies designed to meet ANZ compliance requirements.
Clarity and proper usage of the Training and Change Management Technology are essential for its effectiveness. DHRP offers role-specific training courses and change management assistance to get your team comfortable with Dynamics 365 right from the start.
Our hypercare service encompasses the post-go-live period as well as our managed services, ensuring that your environment with Dynamics 365 is optimised, secure, and remains aligned with changing business requirements.
As one of Australia's oldest Microsoft Dynamics Partners, DHRP has extensive experience in Australian tax laws, compliance with the Fair Work Act, STP reporting, and how businesses operate in that market.
From initial evaluation of Microsoft Dynamics 365 software, legacy migration, or extending an existing Dynamics 365 deployment, DHRP has the expertise, track record, and knowledge of the Australian market to make it work for you.
Dynamics 365 is not merely the newest iteration of the Microsoft Dynamics brand; it’s also more flexible and capable than previous Microsoft Dynamics products.
Dynamics 365 also represents Microsoft’s cloud-based intelligent business applications, which are succeeded by the on-premises offerings such as Dynamics AX, NAV, and GP. You can deploy Finance, Supply Chain, Sales, and HR modules individually or all together on the same shared data platform, with embedded AI and continually updated by Microsoft as standard.
Both. ERP applications that cover Finance, Supply Chain, Commerce, and Project Operations control internal operations and financial reporting. Customer Relationship Management (CRM) Apps include Sales, Customer Service, Marketing, and Field Service Apps to handle customer relationships and engagement. Both teams share data easily, and Dynamics 365 works as a single system, instead of two.
Look beyond certifications. The right partner can provide industry experience, understanding of Australian compliance issues, STP, Fair Work, GST, and methodology from discovery to post go-live support. Since 1993, DHRP has been providing Dynamics 365 services to government, healthcare, and ASX-listed organisations, and has gained first-hand experience with the local market.
The Power Platform is a collection of low-code tools that integrate with and expand Dynamics 365. Power BI provides dashboards and reporting. Power Apps is a custom application development experience that doesn’t require coding. Power Automate is used for workflow automation. Power Virtual Agents creates intelligent Chatbots. When combined, they enable businesses to implement Dynamics 365 in a way that suits their needs without significant development initiatives.
A Dynamics 365 environment contains your most sensitive business data, and it may be under attack. The lack of endpoint security or poor backup may hinder the effectiveness of a successful implementation. DHRP’s cybersecurity stack (ThreatLocker, Sophos, Veeam, and Zero Trust architecture) allows us to keep you protected beyond go-live.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
You consent to the processing of your
personal data by clicking on the button.
Terms of use.
