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Wilson Group Case Study

Major Challenges > Our approach > Result (Outcome):

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Founded in 1962 with a humble car park in Perth, the Wilson Group has grown into a multifaceted enterprise that spans over 50 years of success.  It first opened for business in Perth, Western Australia in 1962  and currently operates in Australia, New Zealand, Hong Kong, Singapore, Korea and Mainland China. Throughout its journey, the group has remained committed to a singular purpose – creating enduring value for its people, customers, and the communities it serves. By prioritizing what truly matters, the Wilson Group has not only expanded its original parking business but has also ventured into security, health, and storage enterprises across the Asia Pacific region. With a strong focus on nurturing long-term relationships and delivering exceptional services, the Wilson Group continues to thrive and make a positive impact wherever it operates.

Transport management

Industry

Security and Parking

Dynamics 365 Field Service

Services provided

Microsoft Dynamics AX Support

Learning Management System 365

Previous System

Microsoft Dynamics AX 2012 R3

timesheet rost 1 1

Timeline

ongoing

Layer 14

Number of Users

/

Major Challenges:

Wilson Group faced a significant challenge due to the lack of ongoing support for their existing system, Microsoft Dynamics AX 2012 R3. As a company that heavily relied on this system for its security and parking operations, it needed a reliable partner who could provide continuous support for its infrastructure. This included ensuring the smooth functioning of servers, networks, and hardware components essential for the operation of Microsoft Dynamics AX 2012 R3. Additionally, they required technical integration support to address any issues that may arise during the system’s usage and to ensure that it seamlessly connected with other systems and applications.

Functional integration support was also essential to optimize and align the system’s performance with Wilson Group-specific business requirements. Furthermore, Wilson Group relied on accurate and timely reporting to make informed decisions, so they needed assistance in generating reports and maintaining the system’s reporting functionality. Lastly, they required reliable deployment services to implement any necessary changes or updates to the system.

As the business landscape evolved and newer technologies emerged, Wilson Group recognized the need to explore an upgrade path from Microsoft Dynamics AX 2012 R3 to Microsoft Dynamics 365 Finance and Operations. However, determining the most suitable upgrade path and successfully transitioning to the new system posed a significant challenge. Wilson Group required assistance in assessing their current infrastructure, identifying compatibility issues, and developing a roadmap for the upgrade process. They needed guidance from an experienced partner who could provide consultation on the potential benefits, risks, and considerations associated with the upgrade, ensuring a smooth transition without disrupting their day-to-day operations.

Our approach

DHRP (Dynamics HR and Payroll) took over and provided comprehensive support to the Wilson Group. Our approach and services included the following:

DHRP extended comprehensive infrastructure support to Wilson Group, ensuring the smooth operations of their Microsoft Dynamics AX 2012 R3 system. This encompassed managing their servers, networks, and hardware components essential for the system’s functioning. DHRP ensured that the infrastructure was optimized, secure, and scalable to meet Wilson Group’s evolving needs.

DHRP played a crucial role in assisting Wilson Group with its technical integration requirements. This involved ensuring seamless communication and data exchange between different systems and modules within the organization. By implementing robust integration solutions, DHRP facilitated the efficient flow of information, enabling Wilson Group to streamline its processes and enhance collaboration across departments.

Accurate and timely reporting was of paramount importance to Wilson Group for making informed business decisions. DHRP stepped in to provide reporting support, ensuring that the reporting functionality within Microsoft Dynamics AX 2012 R3 was optimized. This involved configuring and customizing reports, establishing data pipelines, and implementing automated reporting processes. As a result, Wilson Group gained access to insightful reports that aided in monitoring performance, analyzing trends, and facilitating strategic decision-making.

DHRP took on the responsibility of performing deployments for Wilson Group. This included implementing changes, updates, and new Microsoft Dynamics AX 2012 R3 system features. By leveraging their expertise in deployment methodologies, DHRP ensured that the deployment process was smooth, minimizing disruptions and downtime. They worked closely with Wilson Group’s team to plan and execute deployments effectively, enabling the organization to leverage the latest system enhancements without hassle.

Wilson Group has a custom module called “parking,” which plays a vital role in their operations. Recognizing the importance of this module, DHRP took charge of its maintenance and support. They diligently monitored and addressed issues, bugs, or performance bottlenecks within the custom module, ensuring seamless functioning. By providing regular updates, fixes, and enhancements, DHRP helped Wilson Group maximize the value and efficiency of their custom module.

Efficient management and organization of data were crucial for Wilson Group’s operations. DHRP addressed its database requirements by implementing robust data management practices. This included optimizing database performance, ensuring data integrity, and implementing appropriate data security measures. DHRP collaborated with Wilson Group to develop effective data strategies and maintain a reliable and scalable database environment.

DHRP worked closely with Wilson Group to identify and plan an upgrade path from Microsoft Dynamics AX 2012 R3 to Microsoft Dynamics 365 Finance and Operations. Their team of experts assessed Wilson Group’s current infrastructure, evaluated compatibility considerations, and provided guidance on the potential benefits and risks associated with the upgrade. By offering comprehensive consultation, DHRP enabled Wilson Group to make informed decisions regarding the upgrade, paving the way for enhanced capabilities and future growth.

Given their mobile app, web interfaces, and third-party integrations, managing integrations was a complex undertaking for Wilson Group. DHRP played a crucial role in supporting the Wilson Group in this area. They developed and implemented integration solutions that seamlessly connected these various components, ensuring smooth data exchange and consistent user experiences. By effectively managing APIs, data synchronization, and system integrations, DHRP enabled Wilson Group to enhance its operational efficiency and deliver a unified experience across platforms.

Result (Outcome):

DHRP provided Wilson Group with full end-to-end support, covering their infrastructure, technical integration, reporting, deployment, custom module maintenance, and database requirements. Wilson Group, one of Australia’s largest security and parking companies for over the last 28-30 years, required a partner who could address their diverse needs across these areas. DHRP stepped in to provide comprehensive assistance and ensure the smooth functioning of Wilson Group’s systems.

The support extended by DHRP was not limited to the initial implementation phase. They continued to offer ongoing support, helping Wilson Group find an upgrade path to Microsoft Dynamics 365 Finance and Operations. This partnership ensured that Wilson Group could stay up-to-date with the latest technology advancements and leverage the benefits offered by the upgraded system.

With DHRP’s support, Wilson Group experienced improved efficiency in its operations. Wilson Group could focus on its core business activities without disruptions by entrusting DHRP with system maintenance, integration, and other essential tasks. DHRP’s expertise in maintaining and integrating the systems and modules contributed to a streamlined and optimized workflow for Wilson Group.

Seamless integrations were a key aspect of DHRP’s support. They facilitated the smooth integration of Wilson Group’s mobile app, web interfaces, and third-party systems, enhancing the overall functionality and user experience. DHRP ensured seamless data exchange between these platforms, allowing for efficient operations and consistent user experiences across different touchpoints.

DHRP’s consultation on the upgrade path to Microsoft Dynamics 365 played a vital role in future-proofing Wilson Group’s operations. By understanding Wilson Group’s unique requirements and aligning them with the latest technology trends, DHRP helped Wilson Group plan for the future. This forward-thinking approach ensured that Wilson Group remained competitive and adaptable in the ever-evolving business landscape.

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