In today’s dynamic and incredibly competitive business landscape, customer relationship management software has become a critical tool for businesses of all sizes. CRM solution assists companies in streamlining their sales and marketing, and customer service processes, empowering them to establish stronger relationships with their customers. Microsoft Dynamics CRM has emerged as a popular choice among the several available CRM options for countless businesses. This guide will discover why companies prefer Microsoft Dynamics 365, highlighting its noteworthy features, benefits, and pricing in 2023.
What Sets D365 Apart From Its Competitors?
D365 has a user-friendly and intuitive interface that drives higher user adoption rates. Its seamless integration with other Microsoft products offers an unmatched advantage. With powerful built-in tools such as the AI assistant and LinkedIn sales navigator, companies can increase sales productivity and efficiency, turning aspirations into tangible realities. The deployment and architectural flexibility of dynamics CRM allow for effortless customization to align with a business’s unique needs. It’s competitive pricing, combined with a firm commitment to product improvement and partner support, highlights the enduring quality and brilliance of the system.
Why Do Businesses Prefer Dynamics CRM?
Here are the notable reasons why most businesses choose Microsoft Dynamics 365
Dynamics 365’s database serves as a centralized and dependable source of truth for businesses. It lets you consolidate several assets into one unified platform, including emails, documents, and even SharePoint. This generates a global portal for your workers to receive relevant information conveniently. Moreover, having a single data repository can minimize miscommunications and rework. By integrating data from many sources, workers can gain the flexibility to work and operate from any location, be it the main office, field, or their home’s comfort. Plus, it helps you decrease your data management and tracking efforts
D365 scales alongside organizations as they grow. It provides deployment options, including cloud-based, on-premises, or hybrid models, enabling firms to select the deployment method that meets their requirements. Also, it offers flexibility to accommodate altering needs and expands as the corporation evolves
Microsoft Dynamics 365 provides organizations with remarkable accessibility and convenience. It offers a secure platform for carrying out business operations, with the additional advantages of cloud computing and mobile accessibility. D365 is built on the cloud so that you can access real-time data from anywhere with an internet connection. Unlike AX, where remote users are limited to accessing the system using a VPN, D365 allows your customers and workers to access the system from any device with an internet connection. Corporations have access to intuitive tools with D365 that permit them to track performance and create plans for improvements. You can tailor the system for maximum flexibility in a bespoke solution.
With Microsoft Dynamics, businesses can automate their processes and workflows to streamline their operations and boost efficiency. Furthermore, automated workflows can assist in maintaining consistent communication with consumers and free agents to concentrate on strategic and more valuable tasks. For instance, when a client reaches out to you with an inquiry, CRM automatically creates a support case. Then, it alerts the responsible team members and notifies the client that their query is being examined. In this way, with automated workflows’ help, customer engagement remains uninterrupted, leaving no gaps in communication. Additionally, it facilitates companies to offer a more cohesive customer experience by automating customer-facing processes such as lead management, sales, and customer service.
Microsoft CRM 365 Pricing
Microsoft CRM 365 offers various pricing plans to fit the budgets of large, medium, and small companies. Here is the comparison of license types and their prices
| License Type | First Dynamics 365 App (Per User/Month) | Subsequent Qualifying Dynamics 365 App (Per User/Month) |
| Customer Service Professional | $68.70 | $27.50 |
| Sales Professional | $89.20 | $27.50 |
| Sales Enterprise | $130.40 | $27.50 |
| Sales Premium | $185.40 | $185.40 |
| Finance | $247.10 | $41.20 |
| Marketing | $1,647.60 | $1,029.80 |
| Supply Chain Management | $247.10 | $41.20 |
| Field Service | $130.40 | $27.50 |
| Human Resources | $164.80 | $41.20 |
Microsoft CRM 365 Features 2023
D365 offers an extensive array of features to help corporations effectively manage their customer relationships and drive growth. Here are some of the latest features of D365
Microsoft Dynamics CRM empowers firms to monitor leads, manage opportunities, and evaluate sales performance. It provides features like sales forecasting, sales pipeline, territory management, and sales collaboration tools. A personalized dashboard provides valuable insights and monitors relationship-building efforts.
Microsoft CRM 365 allows firms to automate marketing campaigns, nurture leads, and keep an eye on campaign performance. It provides functionalities for efficient campaign management, targeted email marketing, lead scoring, and social listening and engagement.
The field service module makes monitoring service agents in the field effortless. With analytics and tracking, you can aid your experts in improving resolution times. Self-service portals and automated scheduling options are also available.
With the customer service module, you can engage with customers seamlessly across multiple devices and channels, guaranteeing an outstanding omnichannel experience. This provides access to business intelligence and customer data, enabling you to deliver superior service. Also, you can gain a 360-degree customer journey view to improve sales results.
D365 integrates AI and machine learning features to elevate consumer interactions. It provides AI-powered sales insights for predictive sales analysis and sentiment analysis for understanding consumer sentiments. It also offers virtual agents for automated customer support and AI-driven customer service for proactive and tailored support.
Conclusion
Thanks to its many features and flexibility, Microsoft Dynamics 365 is an enticing option for corporations looking for a powerful CRM system. From scalability to integration and customization, it offers a complete solution to manage and nurture consumer relationships and drive business growth. If you wish to optimize your customer management processes and attain long-lasting success, embracing Dynamics 365 CRM can be a worthwhile investment. Ready to unlock Microsoft Dynamics 365 CRM’s full potential for your business? Contact our team of CRM experts for a personalized consultation and demo tailored exclusively to your business’s needs. Discover how Microsoft CRM can revolutionize your business processes and ignite your growth today
