Microsoft’s Dynamics 365 2023 Release Wave 1 Updates are here, taking the world by storm. This update has something for everyone, from cutting-edge AI features to streamlined workflows and enhanced collaboration tools.
So, whether you’re a CEO, a marketer, or a developer, you’re in for a treat. Let’s explore the new horizons of innovation, productivity, and growth with Dynamics 365 2023 Release Wave 1 Updates.
Key Updates For The 2023 Release Wave 1
Excited to explore the new updates from a release plan? We bet you are ready to take a new approach to your business. So, here are some of the useful updates you need.
Dynamics 365 Sales
Accelerate your sales process and boost your bottom line with Dynamics 365 Sales.
- New opportunity management experience for visualizing the sales funnel and tracking deals on the go.
- Sales execution and sales force automation capabilities. Moreover, including preventing duplicate leads, automating follow-up tasks, and using AI for account-based suggestions.
- Sales engagement tools powered by AI for maintaining successful customer relationships. Also, it includes an initial customer outreach bot and seamless customer insights on every call.
- Native SMS integration capabilities. Furthermore, it includes assigning specific numbers to users/teams, receiving customer responses, sending/receiving SMS from all relevant Sales entity forms, and getting real-time notifications for incoming SMS.
- Streamlined lead creation process for more efficient lead management.
- Enhanced sales forecasting capabilities for accurate revenue predictions and strategic planning.
- Improved mobile app experience for on-the-go sales professionals.
- Integration with Microsoft Teams for seamless collaboration and communication among sales teams.
Marketing
Dynamics 365 Marketing is here to help businesses increase their organizational efficiency. It can help you drive more leads and achieve higher levels of marketing maturity.
- New B2B analytics dashboard for comprehensive campaign performance tracking and optimization
- Frequency capping to manage the number of times a contact receives a particular message, improving the customer experience and engagement rates
- Multiple email recipient activation for sending one email to multiple recipients, streamlining the email creation process
- Emails timeline for tracking the history of email interactions for each contact, providing valuable insights for personalized follow-up communications
- Customizable preference centers for managing contact preferences and increasing engagement rates
- Urchin Tracking Module (UTM) marketing tagging for tracking the source, medium, and campaign of website traffic, enabling better attribution analysis and ROI tracking
Customer Service
Businesses are being engaged by buyers through various channels like web channels, social media networks, mobile sites, and more for better customer satisfaction.
- Omnichannel capabilities added to Dynamics 365 Customer Service for engaging with customers across all channels.
- Representatives are provided with contextual information, productivity tools, and real-time notifications for good customer service.
- Knowledge base integration, case creation, and search capabilities are included in the feature.
- Customers engaging with chatbots for support will be connected to an agent via omnichannel capability.
- Agents have access to customers' previous conversation history, enabling faster and more accurate support.
Finance and Operations
Microsoft Dynamics 365 is releasing new enhancements across various apps to empower organizations with increased agility and efficiency:
- Dynamics 365 Finance focuses on enhancing visibility, finance automation, and country coverage in LATAM.
- With omnichannel sales strategies and optimized process integration, Dynamics 365 Supply Chain Management delivers increased agility and resilience across the supply chain.
- Dynamics 365 Project Operations invests in capabilities to empower Project Managers and Teams with new features and improved performance and usability.
- Finance and Operations cross-app capabilities focus on enhancing the One Dynamics One Platform workstream to enable applications on Microsoft Power Platform for administrators, pro developers, and users.
Licenses Updates
Before the release of the September 2023 wave one, Dynamics 365 Power Apps Portal was priced on a per-login, per-day basis. However, with the new licensing model, organizations are charged per user per month.
This means they pay for external users to access the portal once a month rather than paying for each day they log in. As a result, Power Apps Portal has become more of a specialized offering, enabling organizations to utilize it in various scenarios.
Get In Touch
The Dynamics 365 2023 Release Wave 1 is like a treasure trove of exciting business updates and enhancements. In conclusion, Microsoft has pulled out all the stops to provide users with new and improved capabilities across a range of applications, from customer service experience to supply chain management.
These updates promise to revolutionize the way organizations operate by providing them with more powerful tools to boost efficiency, streamline workflows, and provide exceptional customer experiences. So, if your organization needs exactly what is in the updates, contact DHRP for consultation. We have experts ready to walk you through the ever-needed implementation phase smoothly.
