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“ How Greenfield Hospital Improves Patient Care and Operational Efficiency with D365 Customer Service Hub ”

Scenario:

Using the D365 Customer Service Hub to Improve Patient Care and Operational Efficiency at Greenfield Hospital

Background:

Greenfield Hospital is a medium-sized hospital located in Melbourne, Australia. With two hundred beds, the hospital sees a good number of patients yearly and provides a variety of services such as emergency treatment, surgery, specialised therapy, and outpatient clinics. However, the hospital faces several operational difficulties that impact staff productivity, patient care, high-quality services, and staff efficiency.

Challenges:

1. Patient Appointment Management:

2. Communication Breakdown:

3. Patient Feedback Handling:

4. Resource Management:

5. Privacy Management:

Solution:

1. Patient Appointment Management:

Feature Utilized: Unified Service Desk

2. Communication Improvement:

Feature Utilized: Case Management

Feature Utilized: Knowledge Base

3. Patient Feedback Handling:

Feature Utilized: Customer Feedback

Customization: Real-Time Complaint Tracking

4. Resource Management:

Feature Utilized: Resource Scheduling

Customization: Inventory Management Integration

5. Ensuring Privacy Management Through Role-Based Access Control

Outcome

Upon implementing the D365 Customer Service Hub, Greenfield Hospital saw improvements in operational efficiency and patient care quality. Waiting time for appointments was reduced significantly, leading to an increase in patient satisfaction. Employees noted enhanced department communication and teamwork, leading to a decrease in patient care mistakes. 

The hospital’s methodical management of patient input enabled it to address issues quickly and make informed decisions on service improvements. Patient data was protected through access controls. Overall, the hospital transformed its healthcare delivery into a more streamlined, patient-focused approach, and privacy-conscious approach, establishing itself as a leader in quality and secure patient care.

Besides, DHRP offers expert D365 Customer Service implementation and CRM consultation services that empower organizations to enhance their operational efficiency and service quality. With DHRP’s specialized approach, businesses can achieve seamless integration and maximize the benefits of D365 Customer Service.

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