Certified Microsoft Dynamics 365 Partner - Est. 1993 - Melbourne - Sydney

BPO Services

Let Us Handle YourBusiness Process Outsourcing Needs

Are you looking to enhance efficiency and reduce costs? Our Business Process Outsourcing services in finance and HR empower your organisation to focus on core activities while we handle the essential processes. DHRP promises to deliver consistent and predictable BPO Outsourcing Services.

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Wilson Security
Microsoft
Pepperstone
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Pacific HVAC
IPH
NPS MedicineWise
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Wilson Security
Microsoft
Pepperstone
Wilson Security
Pacific HVAC
IPH
NPS MedicineWise
Pacific Ventilation

DHRP Services

Outsourcing Your Finance and HR Operations with a Strategy Behind It

Strategic business process outsourcing is more than just a cost reduction. Leaders in Australia and New Zealand can rely on DHRP to take ownership of finance and HR functions, ensuring they are aligned with growth plans and that leaders have greater data control and space to scale.

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Outsourced Back Office Services That Streamline Processes and Minimise Fixed Costs

If you're a busy executive, then it's normal to have a full plate. Scaling in a chaotic system is frightening. As companies scale up and grow in size, the speed of recruitment, documentation and payment becomes slower and slower, and it is not clear whether it is the process, the people or the obsolete systems that are the culprit.

Outsourcing back-office tasks brings consistency and repeatability to the task. DHRP has a single, governed operating model and uses Dynamics 365 Finance to turn up or down your in-house finance and HR services as the business grows and shrinks, instead of paying a fixed number of employees.

  • Ensure that all finance and HR processes are owned
  • Regular hiring, payroll and month-end procedures
  • Reporting that indicates where time and costs are spent.

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Why Do Companies Need Business Process Outsourcing (BPO)?

Small, medium and large businesses seldom have the time, talent or budget to develop everything they need in finance and HR in-house. Outsourcing allows for access to skilled experts, established processes and up-to-date technology, with no fixed costs, ensuring leadership remains customer-focused, strategy-focused and growth-oriented throughout ANZ.

Compliance Keeps Moving

Regulatory requirements are constantly evolving. Hiring experts to handle payroll, tax filing and reporting keeps your team constantly up-to-date with current rules and regulations, helping to avoid penalties, missed deadlines, and unexpected audit issues.

Talent Is Hard to Find

It's difficult and competitive to recruit experienced finance and HR professionals. With outsourcing, you get to work with trained professionals and tried-and-tested processes, but without the time of searching for the right people or creating an in-house department.

Disconnected Data

In isolation, finance and HR systems obscure the numbers they need. A consistent flow of data and reporting is achieved with outsourced and integrated processes, ensuring informed decision-making around cash flow, headcount and budgets.

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What's Included in BPO Service?

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Your organisation's finance and HR processes are outsourced to DHRP's back office support. Services come with defined workflows, linked systems and a dedicated helpdesk for you to receive accuracy, visibility and continuity without having to monitor the day-to-day.

Finance and Accounting Outsourcing Services

All the financial transactions and statements are easily kept under control as long as the general ledger accounting services ensure their organisation. Clearly documented records facilitate audits and reporting.

Financial Analysis and Tax Preparation

Financial analysis uses your financial information to generate important performance information. It also assists in drafting and filing tax returns and ensuring adherence to the applicable Australian/New Zealand rules and laws.

Outsourced HR Administration

Automatic payroll processing, leave and absence management, and benefits administration managed by experts; employee self-service and comprehensive query guidance, reducing your workload.

Recruitment, Onboarding and Employee Data

From screening to onboarding, outsourcing reduces the hassle of routine HR administration and provides a smoother, more transparent relationship between employers and employees, and secure employee records and self-service portals.

Performance Management

Create a comprehensive environment in your organisation with performance management features. Identify goals, monitor progress and reward and incentivise staff based on performance.

Learning and Development

There are opportunities for your people to develop and contribute to future company projects through specialised learning programs, personalised learning and development resources and ongoing support.

Finance and HR Helpdesk

A BPO helpdesk service offers professional support to answer all your finance and HR-related questions, allowing your teams to concentrate on strategic tasks instead of getting caught up in day-to-day matters.

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Why Do Companies Choose DHRP?

DHRP brings together a blend of knowledge of the Dynamics 365 suite and finance and HR operations. We are an enterprise BPO services provider in Australia and NZ, bringing a single accountable partner, standardisation, transparency and reliability to growing and established companies, at every stage.

Choose One Partner for Finance and HR

Financial and HR information seldom remains nicely sorted. DHRP operates under one accountable team; thus, payroll, expenses, headcount and budgets link seamlessly, and you don't have to coordinate multiple outsourcing vendors.

Dynamics 365 Expertise

Our consultants are experienced with Microsoft Dynamics 365 Finance and Human Resources, meaning processes fit with tools like leave requests on Microsoft Teams and Power BI reporting that your people are already using.

Specialised for ANZ Businesses

The requirements vary between Australia and New Zealand. DHRP creates finance and HR structures built on payroll and tax/employment obligations, ensuring that businesses on both sides of the Tasman are confident they are compliant.

Accuracy Through Standardisation

Maintain high standards of accuracy and data integrity for finance, HR and operations functions and processes, using standardised processes. Documented workflows and regular checks minimise rework and ensure that numbers are correct first time.

Continuity You Can Rely On

Payroll or month-end should not be held up by staff absences, resignations or peak periods. A team that is managed with processes ensures that finance and HR continue to function and thus ensures that there are no single points of failure.

Clear Communication and Control

The biggest mistake outsourcing makes is giving up control. We keep you informed and in control of the finance and HR processes we manage through regular reporting, clear escalation paths and a named point of contact.

Faqs

Ask Questions! It's Your Right To Know!

Still have questions? Our team is happy to help.

Get in touch

Business process outsourcing (BPO) is the process of outsourcing repetitive tasks to an expert service provider. This encompasses general ledger accounting, accounts payable and receivable, tax preparation, payroll and benefits administration, recruitment support and helpdesk, all provided as an ongoing managed service for finance and HR.

Back-office BPO deals with back-end services like Accounts, payment processing, HR, compliance, etc. Front-office BPO is related to work that involves interaction with the customer, such as sales, customer support, etc. Our service is oriented towards finance and HR back-office.

Yes. For growing businesses, outsourcing is an effective solution to avoid the creation of full in-house teams and for larger companies to standardise processes across departments and increase capacity as workloads fluctuate. DHRP is designed to fit your size and requirements.

Dynamics 365 Human Resources will handle employee information, benefits, pay and leave and absence management, using self-service. Microsoft documents pay information that can be exported to a payroll system. Accounting and cash flow are supported by Dynamics 365 Finance. Outsourcing processes with these tools, when appropriate to your business, DHRP will align them with your business.

DHRP's delivery model is location independent and, therefore, available to organisations anywhere in Australia and New Zealand, including Auckland, Wellington, Christchurch, Melbourne and Sydney.

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