Unresolved Technical Issues
If there is no intention to troubleshoot and resolve issues while working with Dynamics 365, the minor problems remain unchecked until they result in extended downtime and hamper work productivity.
Dynamics 365 Helpdesk
Resolve Your Issues WithDynamics 365 Helpdesk Support Services
You have left your Dynamics 365 environment vulnerable because of unresolved bugs, missed patches, and no dedicated admin resource. DHRP provides managed Dynamics 365 support services, including health checks, troubleshooting, and ongoing maintenance from a team that understands your system inside and out.
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DHRP Services
Stop Switching Support Partners At Every Stage of Your Dynamics 365 Environment
DHRP offers reliable support for your Dynamics 365 environment, from post-implementation assistance to continuous maintenance. As your company's needs change, our experts can assist with troubleshooting, manage patches and upgrades, perform system health checks, and offer technical support. You don't have to change providers every time a new support requirement arises; a single support partner can help you throughout your Dynamics 365 journey.
Why Trust DHRP For Dynamics 365 Support?
The answer is simple: In addition to years of general IT knowledge, DHRP's consultants have current Microsoft Dynamics 365 certifications. This is important because when a problem relates to a particular module or customisation, you want someone who is certified on the platform itself rather than troubleshooting it using general principles.
Our staff has experience working in a variety of complicated situations, from highly customised systems with numerous third-party connectors to basic out-of-the-box installations. When your environment deviates from a textbook configuration, there will be fewer surprises thanks to that range.
- Verified and up-to-date Microsoft Dynamics 365 certifications for the entire team
- Familiarity with both regular and highly customised Dynamics 365 environments
- Knowledge of ANZ-specific business and compliance requirements rather than a general worldwide support model
- Every request has a recorded ticketing history; thus institutional memory is not the exclusive source of information.
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Why Businesses Need Dynamics 365 Helpdesk Support?
ANZ businesses are not typically able to operate a Dynamics 365 environment 24/7, so they require resourcing. Maintenance is ignored, upgrades are postponed, and when problems arise, they have a negative impact on users, reporting and customer service operations.
Security Risk and Compromises
Environments lag on updates without Dynamics 365 upgrade and patch support, leading to security risks and compatibility problems at the next major release.
No Dedicated Admin Resource
Without continuing Dynamics 365 admin support services, regular configuration, user management, and monitoring become the responsibility of overworked in-house personnel.
DHRP Services
Managed Support That Scales With Your Dynamics 365 Environment
Whether you require a one-off system health check, support and maintenance for Dynamics 365 or complete admin support, DHRP can customise the service to fit your specific environment, not a one-size-fits-all package.
What's Included: Features & Benefits
Managed Dynamics 365 support reduces interruptions, expedites resolution, and keeps the system up to date without the need for an in-house team to follow. Access to a support desk around the clock and a team that anticipates issues before they impact users.
Troubleshooting & Issue Resolution
Certified consultants are able to identify and fix technical and functional problems to help the system achieve a healthy state, thereby reducing downtime and disruptions to daily operations.
System Health Check & Optimisation
Regular health checks give insights into performance, customisations, and technical readiness, identifying risks before they impact users or future updates.
Upgrade & Patch Assistance
DHRP carries out your version upgrade and patching at no extra cost and tests all your customisations to ensure that go-live is not affected.
Post-Implementation Support
Post go-live support, we optimise your environment, fix gaps and adjust configuration as per your real usage.
Admin Support Services
Day-to-day administration, user access, configuration changes, and monitoring are handled so you don't have to.
Support Desk & Ticketing
Log, track and review support requests via a dedicated Support Desk portal and have access to the Support History and Status of the Support Requests.
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How DHRP Delivers Dynamics 365 Managed Support?
We are a support model that looks at visibility and prevention, not just fixing stuff after it happens. DHRP ensures your Dynamics 365 environment is stable, up to date and is right for your business from initial deployment.
Initial Health Check
We begin with a thorough evaluation of your current environment, customisations and integrations for a comprehensive checklist. This will give us solid ground from which to start gathering information about what is going well, what is in danger, what needs to be addressed, and what needs to be done before it becomes a bigger problem. You get a comprehensive report and can either send it back to us or can complete the report yourself and then send it back to us.
Issue Triage & Resolution
Issues are reported and given priority depending on the business impact and then passed to consultants who are experienced in this area of your environment. Rather than patching symptoms, we are diagnosing the underlying problem, allowing the same problem to never recur a few weeks later. Status visibility all the way through, not just at the end of the report.
Upgrade & Patch Planning
We thoroughly inspect and assess the effect of any upgrade or patch before implementing it, with no hidden issues after deployment, as we first assess your customisations, deprecated functionality and integrations. We test changes in a staging environment before rolling them out to your business calendar, so that you can avoid peak hours and other disruption. You can do the upgrade, or we handle the end-to-end solution.
Continuous Admin & Monitoring
We handle more than just what’s broken; all things from user access to security roles, configuration changes to license optimisation, and storage optimisation. We proactively fix indicators of trouble with users before they have even raised a ticket. This also encompasses examining licensing and storage usage, so you don’t pay for storage space or attributes you don't use.
Reporting & Review
Get regular reports on issues resolved, current system health, potential risks and any licensing/optimisation suggestions. This ensures that your internal stakeholders are kept in the loop without having to go and search for updates or read through the technical logs themselves. It also provides us with a clear 'pulse point' to mark anything that requires a decision from your team.
Periodic Review of Configuration
Environments change over time, as business processes change and we periodically review the configuration to ensure it remains relevant to the way your team operates. This means recognising duplicate customisations, unused features and opportunities to simplify the process, ensuring that the system remains efficient instead of accruing release after release of unneeded technical debt.
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Get Your System Health Check Today
Faqs
Ask Questions! It's Your Right To Know!
Still have questions? Our team is happy to help.
Get in touchPost Go-Live support is known as Dynamics 365 managed support and includes all the necessary services to ensure your environment is reliable following Go-Live. This involves continued support with troubleshooting and issue resolution, system health monitoring, upgrade and patch support and day-to-day administration support, including user access and configuration management. You don't have to hire an entire in-house administrator; you can have a dedicated team oversee, maintain and fix issues as they arise. You are not paying for more than you need, as support is scoped to your environment according to the size and complexity.
Yes, DHRP is a technical support partner for businesses in business systems across Australia and New Zealand, specifically in the Dynamics 365 field. You don't have to wait for the overseas time zones for a response, as support is available during ANZ business hours. We have a track record of New Zealand-specific compliance and business requirements, rather than a generic worldwide support model. You'll receive the same level of local, responsive support as our Australian clients, regardless of your location in NZ.
Yes, upgrading and patching is a very important part of our services. We test before installing any update to see if there are compatibility problems before they cause downtime. This minimises the chances of a patch causing a workflow that is critical to your team's daily operations to fail. We also make plans around your business calendar, so that important changes don't occur at the busiest time.
Yes, we're not just an implementation service but also post-implementation support. After your Dynamics 365 system is up and running, real-life use will reveal some areas that were not identified during the implementation phase, such as a change in workflow, the addition of a field to a report, or a process your team wants to streamline. There is no go-live setting yet, and we are still fine-tuning the configuration based on the real-world feedback. It is here that our system health checks are able to help pick up on small issues before they escalate.
Technical support is reactive; for instance, if things fail, our consultants build them back up. Admin support is continual and proactive: access control, configuration changes, security roles and regular monitoring to keep your environment healthy day-by-day. Most businesses require both, as admin tasks such as access review or configuration hygiene are often neglected in-house, causing technical problems to emerge. Either as a standalone or as part of a continuous support engagement, DHRP is available to work with your team as needed.
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