Delayed Deadlines and Budget Overruns
Over 25% of organisations spent more than budget in their ERP implementation, a result driven by unforeseen additional technology requirements, according to the Panorama Consulting 2026 ERP Report.
ERP Rescue
Rescue Failed ERP Implementationin ANZ
If your Microsoft Dynamics 365 implementation is stalled, budgets are spiralling out of control, and your team is starting to distrust the system, you need more than patches.
When a project goes off track, DHRP offers ERP rescue services that help businesses in ANZ develop a realistic recovery plan, with ERP implementation specialists providing a structured audit and the expertise to get you live and adopted on Dynamics 365.
Trusted By Government, Non-Profit & ASX-Listed Companies
Microsoft
Microsoft
DHRP Services
What are the Signs of Failed ERP Implementation?
By identifying early signs of failure when implementing ERP, you can save a significant amount of time, which is worth months of rework. In delayed Microsoft Dynamics 365 projects throughout ANZ, 3 patterns emerge.
Low User Adoption and Resistance
Staff go back to spreadsheets or an old system due to rushed training or not matching daily workflow. Gaps like this can sneak up on you and erode the ROI of your Dynamics 365 investment.
Data, Reporting and Compliance Errors
Data doesn't reconcile, reports don't match reality and BAS or payrolls require manual input and corrections. These are the errors that indicate original data migration and integration mistakes.
Recovery Consulting for ANZ: Why ERP Projects Fail to Deliver
The majority of the failed Dynamics 365 projects fail not because of the software itself. Microsoft's own Success by Design framework highlights the same common missing areas in the Discover, Initiate, Implement, Prepare and Operate stages of a project.
- Key stakeholders not included in the design and sign-off process.
- No change management or communication plan exists for the change.
- Changes to scope without re-evaluating budgets and timelines.
- Data migration and integrations are done as an add-on.
- The internals of an organization or partner without the expertise in the Dynamics 365 field.
- Go-live without suitable testing or training of the users.
DHRP Services
Your Dynamics 365 Project Rescue Partner in Australia & NZ
Not all ERP consultants are qualified to join a live and troubled Dynamics 365 project. We've been in the Microsoft world for decades and we already know the platform that your project is built on.
Dynamics 365 Specialists, not Generalists
DHRP solutions are limited to Dynamics 365 Finance, Dynamics 365 Trade & Distribution, Dynamics CRM and Power Platform, so our recovery teams don't have to learn your software again for your project.
Local Compliance Knowledge
Your failed implementation is re-built to align with Australian and New Zealand obligations and not just standard ERP implementation. Our consultants work with STP Phase 2, GST/BAS, Fair Work and KiwiSaver requirements daily.
Recovery Aligned to Microsoft's Own Framework
All rescues are built around Microsoft's Success by Design principles so the project is returned to the path that Microsoft sees as good practice, not a ‘one-off' solution.
DHRP Services
D365 ERP Recovery Services ANZ
Each ERP rescue services project will be different based on how far you're gone from your project. DHRP's core service areas address the commonly occurring technical, operational and people side issues that derail Dynamics 365 implementations throughout Australia and New Zealand.
ERP Implementation Health Audit
We evaluate budget, scope, timelines, data quality, and stakeholder alignment against the Success by Design checkpoints, which are now based on AI-powered telemetry and autonomous agents to capture risk triggers in real time instead of relying on a one-time evaluation. An audit lets you know exactly where your Dynamics 365 project went wrong, so the recovery plan tackles the underlying issues.
Data Migration and Integration Recovery
Replication problems, broken integrations, and reconciliation issues are all typical issues during a rushed go-live. DHRP re-architects your data migration and integration design to ensure that financial, inventory and customer data are accurate in all subsequent Dynamics 365 modules.
Change Management and User Adoption
If people don't use it, it isn't going to be a success. We refit staff training, communication and role-based support away from workarounds and spreadsheets and implement the Dynamics 365 solution as designed to be used.
Go-Live Stabilisation and Support
DHRP remains with you through the go-live process to check performance, fix any problems quickly, and ensure the system is performing well and stable prior to us moving away. Continual support ensures your recovered Dynamics 365 implementation remains on track even after launch.
DHRP Services
How We Turn A Troubled Project Around With DHRP’s ERP Recovery Plan
DHRP's recovery plan has been created using the same phase logic that Microsoft designed into their Success by Design framework, but adapted to ANZ businesses. We don't reinvent the wheel, but build on what is already there and correct the course without interrupting what is already working on Dynamics 365.
1. Discover and Diagnose
We review and test your existing Dynamics 365 configuration against Microsoft's Discover and Initiate phase checkpoints to validate what is working well, what is broken and why the project deviated from the original plans.
2. Stabilise and Realign
Before any work is done to rebuild, we stabilise the critical processes so that there is no further disruption to day-to-day operations, and then realign the scope, budget and timeline so that what we can achieve from here is achievable.
3. Rebuild and Deliver
Our consultants rework the impacted configuration, data and integrations, based on the practices of Prepare and Implement in Microsoft's phases, and then assist your team in a test and a controlled go-live.
4. Operate and Sustain
We stay engaged after launch, monitoring adoption and system performance to ensure that the fixes stick, and your team doesn't just get tossed a system and be left with no support.
Faqs
Ask Questions! It's Your Right To Know!
Still have questions? Our team is happy to help.
Get in touchCommon red flag scenarios involve delayed go-live dates, budget increases, poor staff adoption, discrepancies in data, and mismatched reports to reality, financial or operational. If there is more than one, it is a good idea to conduct an independent audit before the gap becomes too big.
Yes. DHRP receives projects during implementation from other partners or from within the organisation. You're not starting from scratch: we begin with an audit of the existing build, data and configuration before we provide a recovery plan.
The recovery plan is designed to stabilise critical processes before the rebuild process begins, allowing your team to continue working while we rebuild. It is neither too late nor too early. Disruption is managed and sequenced, and not left to think about later.
The common causes of most rescues can be categorised as the following: Excluded stakeholders, A non-DM plan, A scope change without checking the budget or timeline. With a partner who knows how to apply them, running your next implementation with Microsoft's Implementation Success by Design checkpoints from day one can prevent these risks from building up.
Get in Touch with us Today!
We'd love to hear from you. Please fill out this form.