Connect guest data, sales, service and finance in one platform with Copilot. DHRP’s Microsoft Dynamics 365 for Hospitality helps hotels, restaurants and venues in Australia and New Zealand to provide a personal experience while still being operationally efficient.
A hospitality company is made up of many moving parts such as booking, front of house, kitchen management, event planning, rostering, and finance. The Microsoft Dynamics 365 platform allows all of these aspects to work within one cloud platform, with everyone having the same perspective of the guest and business. Insights from every guest experience will also allow the team to be aware of cross-sell and upsell opportunities. DHRP provides the appropriate Dynamics 365 applications suited to your venues and integration needs.
Challenges and Solutions
Hospitality businesses in Australia and New Zealand are under pressure to deal with slim margins, staffing shortages and guests who expect personal service throughout their experience. If guest details, bookings, rostering and finance are scattered across multiple systems, staff must re-input information, bookings and housekeeping get out of sync, management cannot see what is happening, and opportunities to keep customers are lost. Dynamics 365 helps connect them.
Consolidate guest check-ins, restaurant, spa and retail purchases from every property and booking system into one guest profile in Customer Insights to ensure your team knows the guests on arrival and delivers a personalised experience without the need for separate systems.
Send relevant offers, pre-arrival communications and post-stay follow-ups via email, SMS and social media channels with Customer Insights – Journeys to help you make more direct bookings, increase guest loyalty and retention without additional marketing effort.
Effortlessly manage guest questions, complaints and special requests with Dynamics 365 Customer Service. The Copilot summarises the guest history and creates a response to save time and allow staff to spend time with the guest and not with the screen.
Manage your corporate accounts, groups and events sales, wedding and event bookings in Dynamics 365 Sales. Get an end-to-end view of all opportunities from the lead to confirmation stages and predict your future revenues with greater accuracy for each of your venues.
Get live insight into procurement, stock levels, financials and venue-level profitability in Dynamics 365 Business Central or Finance and help your managers minimise waste, manage spending, and set prices using up-to-date and correct data.
Integrate Dynamics 365 with your current PMS, POS, Booking, and Payments tools and get a real-time overview of all your financials, labour, expenses, and trends on a unified platform with Power BI.
Our experts at DHRP will help you go from initial consultation to ongoing support for Dynamics 365 implementation in hospitality. First, we will analyse your venues and systems and configure, integrate and implement Dynamics 365 based on your needs and business model.
Hospitality-related services provided by us include:
Faqs
Still have questions? Our team is happy to help.
Get in touchThis is a collection of Microsoft cloud business applications working together in hospitality venues. Customer Insights, Sales, Customer Service, Business Central and Finance tie together guest, booking, service, and finance data, and Copilot automates routine processes. DHRP configures and integrates the applications for your venues.
No. Dynamics 365 isn't a PMS or POS on its own. It is an add-on to them, combining guest, sales, service and finance data. DHRP integrates Dynamics 365 with your PMS, POS, and booking platforms and may suggest the relevant partner solution.
CRM for the hospitality industry involves the methods and solutions used to manage all guests' relationships. One guest profile contains all information on bookings, expenditure, preferences, and guest feedback, helping teams tailor their services, respond quickly, and win back visitors. Copilot uses Dynamics 365 to draft responses and summarises guest history for you.
Business Central is suitable for smaller companies that require finance, purchasing and inventory management in one solution. Dynamics 365 Finance is for larger groups with multi-entity or multi-currency needs. The DHRP team evaluates your organization's size and venue structure and suggests which solution fits you better.
The price of Dynamics 365 varies based on the applications, number of users, integration and data migration. Microsoft charges per user per month. DHRP evaluates your needs through the discovery call and gives you an accurate estimate of implementation and licensing costs. Let us know when you are ready for a demo.
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