Online Store displays "In Stock". But the last item has been sold in the store. Different pricing channels, overlapping promotions and reconciling spreadsheets with your team rather than with customers. DHRP is a partner for implementation of Dynamics 365 Commerce for ANZ, linking together the POS, e-commerce, inventory and finance in one system.
Melbourne, Sydney, Auckland and Wellington shoppers want to see the same products, same prices and the same service, whether they shop online, in a store or on the phone. It is not possible with disconnected point-of-sale, e-commerce, and ERP systems, which are prone to overselling, markdowns that eat into margins and slow decisions. Dynamics 365 Commerce enables every channel to be on one platform and your teams to leverage one version of the truth.
Dynamics 365 Solutions
All the data, including price, stock, and customers, is on a single platform, which means that all channels are telling the same story. Real-time inventory visibility prevents overselling, uniform promotions ensure margin, and connected finance and supply chain ensure back-office harmony. Combined with Microsoft Cloud for Retail features, you can tailor each interaction.
Watch the movement of stock by store, warehouse and online channel. Commit to correct availability, deliver from the nearest store and prevent over-promising before it turns customers off. Omni-channel stock management for ANZ retailers.
Define prices, discounts and loyalty programmes and have them apply across POS, website, and call centre. Consistent promotions help maintain margins, avoid channel conflicts, and enable the merchandising team to respond to demand and competitor actions in the shortest time.
Provide store personnel, contact centres and e-commerce personnel with one customer view of their history, preferences and orders. Loyalty is created through personalised service, endless aisles and smoother returns, keeping customers coming back.
Link retail operations with Dynamics 365 Finance, Supply Chain Management and Power BI. Purchasing, replenishment and reporting all utilise the same data, providing leaders with accurate margin and sales information, without manual reconciliation.
Offer click-and-collect, ship-from-store and home delivery from one order management view. Customers pick their preferred delivery method, and your staff delivers from wherever they have it, without rekeying orders or running out to find stock in the systems.
Leverage AI-powered product search and recommendations and demand insights to place the right product in the right shopper's hands. Your team can leverage built-in intelligence and Power Platform tools to identify potential trends at a young age and make actionable decisions.
DHRP helps retailers with the workshop to go-live and beyond. We audit your existing systems, analyse your store and online processes and create a realistic plan to help you implement your retail solution with Microsoft Dynamics 365 with confidence.
Since 1993, DHRP has been an Australian-owned and operated Microsoft Dynamics 365 partner. We use retail know-how and deep expertise in finance and operations in your Commerce project, meaning it's not just about the shopfront; it's all about the whole business.
Here’s what you can expect when you work with DHRP:
With the ever-changing expectations of clients and economic downturns, you must modify your costs and volumes correspondingly. To enhance inventory utilization through real-time visibility of products, customers, inventory, and orders, Microsoft Dynamics 365 for retail is significant, its ability to integrate seamlessly with other Microsoft solutions makes it even more flexible for any business.
If your retail business is unique and you need tailored solutions. Dhrp as the certified Microsoft partner can offer you the most suitable system. Our consultants have years of experience and tireless wisdom to share with you being the most professional in the industry. Choose your suite and let us manage the rest for you. Need advice or a quick FREE DEMO of Dynamics 365? Reach out now for more.
Faqs
Still have questions? Our team is happy to help.
Get in touchD365 Commerce is Microsoft's retail omnichannel solution. It integrates all the functions of a point of sale with e-commerce, call centre and back office. It's the evolution of Dynamics 365 Retail, now rebranded in 2020 with the inclusion of e-commerce. For older content, the name "Dynamics 365 for Retail" is equivalent to the name Commerce.
Dynamics 365 Commerce is licensed on a per-user basis per month, and e-commerce is a per-month add-on and is given in USD. Other factors that affect the total investment include the number of stores and channels, integrations, data migration and customisation. After a brief discovery call, DHRP can give you a quote for the AUD License and an estimate of the scope of implementation.
Yes. Commerce provides a single view of stock, both across stores, warehouses and online channels. You can demonstrate availability, process orders from optimal locations and prevent overselling. It seamlessly integrates with Dynamics 365 Supply Chain Management, with replenishment and purchase responding to the same real-time data.
Timelines are dependent on scope. A single brand rollout, POS and a select number of stores is quicker than a multi-brand programme, e-commerce, integrations and data migration. DHRP defines phases, milestones and go-live dates in discovery. The roll-out can be managed by store or channel and minimise disruption to trading.
Yes. Dynamics 365 Commerce is cloud-based, so DHRP consultants can conduct workshops, configuration and support remotely for retailers in Auckland, Wellington and throughout NZ. We can also go to the site and add value. Schedule a consultation, and we will let you know the best way to go about it at your stores.
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