Disconnected Dealer and OEM Systems
Dealer and OEM information often sits across separate platforms, making it harder to maintain consistent data and workflows across the network.
Automotive Industry
Microsoft Dynamics 365Automotive Solutions
Dealer groups, OEMs, and automotive businesses need connected data across sales, customer relationships, service, and vehicle operations. DHRP brings these processes together with Microsoft Dynamics 365, helping ANZ automotive businesses improve customer visibility, connect dealer and OEM systems, and manage service operations more effectively.
Trusted By Government, Non-Profit & ASX-Listed Companies
Microsoft
Microsoft
Connect Dealer, OEM and Customer Operations With Dynamics 365
Automotive businesses often work across dealer networks, OEM systems, customer channels, and service operations. Dynamics 365 provides a connected foundation for managing these interactions, while the Dynamics 365 automotive accelerator ANZ helps adapt the platform to automotive-specific processes.
For businesses operating across Australia and New Zealand, this can connect CRM, customer data, dealer interactions, and service information without forcing every function into a separate system.
Dynamics 365 Solutions
The Core Challenges Disrupting Visibility in the Automotive Sector
Dealer networks and OEM operations depend on accurate information moving between teams, systems, and customer touchpoints. When that information is fragmented, small gaps can affect sales follow-up, servicing, customer experience, and operational decisions.
Typical challenges across automotive businesses include:
Incomplete Customer Information
Sales, service, vehicle history, and customer interactions need to be accessible together. Fragmented records limit the context teams have when dealing with customers.
Limited Customer 360 Visibility
Without a complete view of the customer, dealerships can miss previous interactions, service history, preferences, and opportunities to strengthen the relationship.
Outdated Service and Maintenance Processes
Service teams need timely vehicle information and maintenance history. Manual processes can make it harder to track work and respond to maintenance requirements.
Disconnected B2B and B2C Channels
Automotive businesses serve individual buyers, fleets, partners, and other businesses. Separate customer journeys can create inconsistent experiences and duplicated information.
Slow Operational Decision-Making
When sales, customer, dealer, and service information is spread across systems, management has to spend more time bringing the data together before acting.
Core Dynamics 365 Capabilities for Automotive Businesses
Microsoft Dynamics 365 can bring CRM, customer information, dealer interactions, and service processes into a connected business environment. DHRP applies these capabilities to automotive requirements across dealer, OEM, B2B, and B2C operations.
Automotive Dealer and OEM Integration
Connect dealer and OEM processes through a shared Dynamics 365 environment. Automotive dealer and OEM integration software in Australia and NZ can help reduce information gaps across the automotive network.
Customer 360 for Automotive
Bring customer interactions, sales activity, service information, and relevant vehicle data together to give teams a more complete customer view through an automotive CRM and Customer 360 platform ANZ.
AI-Driven Vehicle Maintenance
Use AI-enabled capabilities to support maintenance processes, identify relevant service information, and give teams better visibility into vehicle servicing requirements with AI-driven vehicle maintenance software Australia New Zealand.
Dealer Network Management
Support consistent information and processes across dealer operations while maintaining visibility into customer and business activity across the wider network.
B2B and B2C Portal Integration
Connect digital customer and business channels with core Dynamics 365 processes, supporting different journeys for individual customers, fleet operators, partners, and other business users.
How Dynamics 365 Fits Into Automotive Operations
Dynamics 365 can support the processes automotive teams manage every day:
Sales & Lead Management: Track prospects, enquiries, opportunities, and sales activity across customer channels.Customer Management: Maintain customer information and interaction history across sales and service.Dealer Operations: Connect dealer activity with broader OEM and business processes.Vehicle Service & Maintenance: Keep relevant service and maintenance information accessible to teams.Customer Portals: Support connected B2B and B2C interactions through integrated digital channels.Reporting & Insights: Give management a clearer view of customers, sales, dealer activity, and service operations.
Centralising customer, dealer, and service records removes daily data silos. Frontline teams get immediate clarity to resolve service queries and process orders without delay.
Why DHRP for Automotive Dynamics 365?
DHRP helps automotive businesses across Australia and New Zealand apply Microsoft Dynamics 365 to their existing operational requirements. The focus is not just on deploying the platform, but on connecting the systems, teams, and customer processes that automotive businesses rely on.
What can we do for you?
Dynamics 365 ImplementationAutomotive Solution ConfigurationDealer & OEM IntegrationCRM & Customer 360Ongoing Support
For organisations evaluating Microsoft Dynamics 365 automotive solutions Australia and New Zealand, the right implementation approach matters. DHRP can help map existing automotive workflows to Dynamics 365 and identify where integration, automation, and industry-specific capabilities are needed.
Faqs
Ask Questions! It’s Your Right To Know!
Still have questions? Our team is happy to help.
Get in touchDynamics 365 can support automotive processes across CRM, sales, customer management, dealer operations, service, and reporting. DHRP can configure the platform around the requirements of automotive businesses operating across dealer, OEM, B2B, and B2C environments.
The Dynamics 365 Automotive Accelerator ANZ provides an automotive-focused foundation for extending Dynamics 365 to industry-specific requirements. It can help businesses address processes involving customers, vehicles, dealers, and automotive operations without treating the business like a generic CRM implementation.
Yes. Dynamics 365 can be used to connect information and workflows across dealer and OEM environments. With automotive dealer and OEM integration software Australia NZ, businesses can create a more consistent flow of information between their dealer network and wider operational systems.
Customer 360 brings relevant customer interactions and information into a more complete view. For automotive businesses, this can include sales activity, customer communications, service interactions, and other relevant information that helps teams understand the customer's relationship with the business.
Dynamics 365 can support connected service and maintenance processes when configured for the organisation's requirements. AI-driven vehicle maintenance software Australia New Zealand can help automotive teams use available information more effectively when managing maintenance and service-related activities.
The Dynamics 365 environment can support different customer and engagement models. This is relevant for automotive businesses serving individual vehicle buyers alongside fleet operators, corporate customers, dealers, partners, and other B2B relationships.
DHRP works with businesses across Australia and New Zealand to implement and configure Microsoft Dynamics 365 around their operational requirements. For automotive organisations, this includes considering dealer and OEM integration, CRM, customer 360, service processes, portals, and the wider systems that need to work together.
Get in Touch with us Today!
We'd love to hear from you. Please fill out this form.