Technology, media and telecommunications (TMT) companies rely on connected systems to manage their customers, sales, finance, service and operations. DHRP encourage Microsoft Dynamics 365 adoption across business processes to link the required applications and workflows, enhancing visibility, automating processes and facilitating growth.
Dynamics 365 integrates all the aspects of finance, sales, customer engagement, service and operational functions into a single unified business context. DHRP guides TMT businesses in evaluating the requirements, identifying the right applications in the Dynamics 365 suite, and configuring these applications based on their processes, reporting requirements and existing business systems
Dynamics 365 Solutions
DHRP can integrate the applications in the Dynamics 365 suite that meet your financial, customer-facing and operational needs. It depends on your business processes, systems and objectives.
Use Dynamics 365 Finance to manage financial operations, budgeting, cash flow, accounts payable and receivable, and financial reporting. It offers TMT companies increased visibility throughout financial processes and helps in forecasting and performance analysis.
Handle customer inquiries, cases and service interactions in Dynamics 365 Customer Service. Teams have access to customer-specific data, can monitor cases and automate services to ensure uniform responses and visibility throughout customer interactions.
Utilise Dynamics 365 Sales to monitor leads, accounts, opportunities, and customer interactions. Sales teams can manage their pipeline and activities in a single place, across all media, telecommunications and technology companies.
Plan, track, control, and manage your project, resources, costs and delivery in Dynamics 365 Project Operations. This can help TMT businesses that are working on client projects, campaigns, technology projects, and more that need to see the delivery and performance of the work as a team.
Connect customer data and customer engagement activities in Dynamics 365 Customer Insights. Develop audience segments, capture customer journeys and track engagement to better connect with customers and audiences.
Contains information and HR processes for employees with Dynamics 365 Human Resources. DHRP can also be deployed as a part of a Dynamics 365 solution to address HR and payroll needs, bridging workforce processes to the rest of the business system.
Media companies must control their audience, campaigns, sales and financial operations and adapt to evolving customer demands. DHRP supports media organisations in Australia and New Zealand to link these processes together using Dynamics 365 and Microsoft technologies.
Telecommunications companies have complex customer relationships, service interactions, sales and financial relationships. DHRP facilitates telecommunications companies in linking these functions with Dynamics 365, which offers a single point of control for customer management, business operations and reporting.
DHRP brings together its experience from finance, operations, CRM, HR and business technology with its implementation of Dynamics 365. We integrate with your current processes and systems, identify where to place Dynamics 365, set up the appropriate applications and integrate the solution into your broader business landscape.
Faqs
Still have questions? Our team is happy to help.
Get in touchFinancial management, sales, customer engagement, service, projects and HR are areas where applications can be supported within Dynamics 365. For media organisations, these apps can be set up for processes like audience engagement, campaign management, sales, financial operations and reporting.
Yes. Dynamics 365 Customer Insights helps with customer data, customer segmentation and personalised customer journeys. Media companies have the ability to leverage these features to structure the information they share with the audience, to design meaningful paths and to track engagement through all customer interactions.
Yes. Applications for telecommunications organisations could include those for sales, customer service, finances, project management and more, all within Dynamics 365. DHRP can determine your needs and install the appropriate applications to work with your current systems and processes.
Media businesses can benefit from financial management, forecasting and reporting with Dynamics 365 Finance. DHRP can shape Finance to fit your financial processes and reporting needs, and bridge your financial data with the rest of Dynamics 365.
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