DHRP assists aged care providers with referrals, resident records, rostering and payroll, all on Microsoft Dynamics 365. The system is designed with your team in mind as the new Aged Care Act and Support at Home transform the way care is delivered and funded.
There is an aged care system undergoing significant change in Australia. Support at Home is in effect from 1 November 2025, and the new Aged Care Act, with the new Quality Standards, also took effect on the same day. The demands and pressures on providers' staff in NZ are also increasing. The first step to selecting suitable aged care compliance software is to understand the problems below.
Policies, records and reports are impacted by the changes in the regulations that have been made in the Statement of Rights and the Quality Standards. Manually monitoring these changes is time-consuming and can be done incorrectly.
Care, finance, HR and payroll data are stored in a variety of different tools. This results in double entry and reporting loopholes.
Support at Home will alter the method of funding and claiming services. Providers must have a clear understanding of cost and revenue.
Skilled carers are hard to recruit and retain. Effective rostering and straightforward timesheets allow you to maximise the use of your staff.
Elderly persons and their families have higher expectations. They research and anticipate clear, timely communication.
Providers must demonstrate residents are cared for safely and with respect and have records to prove it.
Dynamics 365 Solutions
Dynamics 365 is a cloud-based platform that unites Finance, HR and Operations in a single location. It runs on the Microsoft cloud and works with tools your staff already use, such as Microsoft Teams, Outlook and Power BI. In the case of aged care providers, this means care, workforce and financial data are all in one place. Less time is spent transferring information between systems and more time is spent supporting residents. It also adapts to you; as your organisation grows, you can add sites, staff and services as needed.
Maintain a single record for each individual resident that covers their needs, preferences and history of care. The most recent information is displayed for all nurses, care workers and coordinators. This allows all staff to be able to support each individual in the same manner, regardless of staff and shift changes.
Keep everyone updated, share documents and discuss questions within Microsoft Teams from care, finance and admin staff. Discussions remain associated with the tasks they are connected with. Handovers and follow-ups are easier to follow, and more details are not lost between shifts.
Access staffing, cost and service information in Power BI dashboards. Managers can identify trends at an early stage, such as changes in overtime or staffing shortages. Clear reporting means that your leadership team can plan, make informed decisions, and have information in front of them.
Manage rosters, log hours and sync timesheets with payroll for your employees in Australia and New Zealand. Staff can make swaps and book shifts; managers maintain site coverage. This is to ensure that you are getting the best out of your staff in a market where good carers are scarce.
Accept and manage referrals and track each individual from initial referral to commencement of services. Automated steps minimise manual data entry and enable your team to have a quicker response time. Complete and accurate records go with new residents/clients.
Your care and workforce data is on the same platform as billing, invoicing and budgets. Finance teams can view costs, income and funding without having to search spreadsheets. This provides a good foundation for reporting where funding models are evolving in Support at Home.
Each resident or client is unique in their needs, preferences and care experiences. This information is all in one record in Dynamics 365 and is visible to all of the nurses, care workers and coordinators. Role-based access control allows users to see what access, and Microsoft Teams connects the conversation to the record. This enables managers to locate information promptly and have more time with the residents.
If the roster is well run, it means that each shift is covered. DHRP's rostering add-on allows you to add rosters by site, role and time, and then add staff that are available to do the job. Staff can book shifts themselves or request shifts. Timesheets are integrated with clock-in and clock-out records, and payroll is integrated with timesheets. The mobile app will be used by care workers, and access is set by role during their shifts.
DHRP is a Microsoft Dynamics 365 Partner. We assist aged care providers in Melbourne, Sydney, Auckland and Wellington, from the initial review of your systems through until you need support. Our team assesses the current structure of your organisation and suggests the structure that is RIGHT for your sites, staff and care program. How we work with you:
Faqs
Still have questions? Our team is happy to help.
Get in touchNow, with Dynamics 365, referrals, resident records, rostering, payroll and finance are all in one place. It integrates with Microsoft Teams and Power BI to allow updates to be shared and reports viewed within their current tools. Managers have one view of care, workforce and financial information. This decreases double entry and time reporting.
Dynamics 365 provides your team with a cohesive hub that enables you to store records, monitor referrals and generate reports. DHRP establishes reporting and audit trails to align with your policies and your requirements under the Aged Care Act and Aged Care Quality Standards. Requirements evolve, and so do the rules, which is why we discuss your setup with you as requirements are updated. You maintain control over the end requirements through your compliance team.
Dynamics 365 is deployed on Microsoft's secure cloud platform. It features data encryption, role-based access controls and audit logs, which allow only those who have access to what their role entails. DHRP can also recommend where and how to store and retrieve the data at the audit phase. These settings can be checked by your team before go-live.
Yes, in many cases. Other systems can integrate with Dynamics 365, allowing you to retain tools that are effective for you. We review your existing care system during the audit and suggest the most appropriate means of connecting finance, HR and payroll. This prevents double entry across systems.
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